While the employees were very nice, the motel was very shabby. We selected this motel for a three-day stay in Richmond, mainly because it was near the airport, for its price and the amenities advertised on the website. When we checked in, the AC unit didn't seem to be working properly. We were offered another room, but the AC seemed about the same. The bathroom door had a screwdriver blade for a bottom hinge pin that creaked and popped when opened in the night. The internet access was poor to missing and the attendants had no clue about connection procedures. Something in the toiled tank clanked very loudly when flushed. The refrigerator freezer was inaccessable as it was a block of ice badly in need of defrosting. The first night we were awakened at 4:00AM to the sounds of a sub-woofer booming in the parking lot next to our window. The second night the AC began to roar like a semi-thuck going up hill, then quit putting out air. It was a frozen block of ice on the coils, blocking all air flow. The vending machine was mostly out of product and kept any money input without dispensing anything. The attendant said he knew about that but forgot to put up a sign. This situation remained the same for the three days we were there. The breakfast offered was served in a dark nook of the office and appeared unpalatable although the coffee was ok. The best part of our stay at this Super 8 was leaving.

My husband and I are currently driving through Virginia on a leisureley week-long road trip. Last night we were driving through Richmond. We accidentally missed our turn on the north side of the city, and ended up in the not-so-nice southern side of town. We were exhausted, however, and decided to find a place to stay.

We stopped at several hotels in the area. You could not even walk into the lobbies. Instead, you spoke with clerks through windows. Everything looked very seedy. Finally, we came to a Super 8. We've stayed with the hotel chain several times in the past with good experiences.

The desk clerk appeared very friendly. He offered to assist us in bringing in our luggage. Cautious about the area, we asked if our car would safe. "Sure," he replied. "The security and police come by very often since we're next to the airport." This made me even more cautious--did we want to stay some place where the police were so necessary?

There was no elevator, so we took the last room on the first floor. It was a basic room with two double beds. We were so exhausted that we slept in separate beds to have more room. At about 2 AM this morning I awoke to feel something crawling on me. My bed was covered in black bugs. I woke my husband up, and his bed was the same. I took a shower to get the nasty feeling off and we packed up our bags and demanded a refund at the desk. The clerk asked us what kind of bugs they were. I replied, "I don't know. I'm not used to having bugs at home."

They were apologetic and blamed people for bringing pets into the "no pets" hotel. It seems that housekeeping should have noticed the problem, though. We ended up driving all the way to Virginia Beach and getting another hotel there at 6 AM.

So...don't stay here. If you're going to be in Richmond, stay on the northern side of town. It appears much nicer.