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“Nice Hotel/Nice People” 4 of 5 stars
Review of Four Points by Sheraton Richmond Airport

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Four Points by Sheraton Richmond Airport
3.0 of 5 Hotel   |   4700 S. Laburnum Avenue, Richmond, VA 23231 (Formerly Wyndham Richmond Airport Hotel)   |  
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Ranked #31 of 82 hotels in Richmond
Wilmington, North Carolina
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Nice Hotel/Nice People”
4 of 5 stars Reviewed January 18, 2013

I checked in to the Hotel and was completely overwhelmed by the great Desk clerk and his great personality. Everyone in the hotel from the bellman in the evening and in the morning were the nicest. Honest to goodness warm personalities. Bed gave me a great night sleep shower was perfect. Even the engineer who fixed the leak in my room was a perfect gentleman and without my asking went to get replacement towels.Quickly too. I didn't eat at the restaurant, and made the mistake of ordering a pizza from Papa John"s across the parking lot. The delivery girl took one hour from the time she left the restaurant to the time she came to the hotel. 1.5 hrs to get a pizza. Other than that the hotel was great

Room Tip: Plenty of restaurants in area.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cburks, Front Office Manager at Four Points by Sheraton Richmond Airport, responded to this review, January 26, 2013
Thank you for the kind words received on the review from Trip Advisor. We do pride ourselves in having the best staff in the City of Richmond, Our employees truly do strive to make your stay here a memorable experience. When you are in our city please allow us to be your home away from home once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 people have reviewed this hotel

Traveler rating
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    27
    15
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 10, 2012

If you want your feet to stick to the bathroom floor with an awful mildew smell, this is your hotel. Called down to ask for a different room. 25 minutes later, still waiting. However, the staff was courteous on checkin. I noticed a strong smell of paint with painter's tape along the top of the walls in the hallway.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cburks, Front Office Manager at Four Points by Sheraton Richmond Airport, responded to this review, December 11, 2012
Let me apologize about your bathroom floor upon checkin. I am investigating why your request to move was not accomodated. Please know that this is an isoloated occurence and my Executive Housekeeper has been made aware of this situation. I was happy to hear, however that our staff was warm and courteous to you during your stay. When you are in our area please allow us another opportunity to serve you in the manner that your deserve.
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GRAND JUNCTION
1 review
4 of 5 stars Reviewed December 6, 2012

If your looking for a place that has a Friendly staff this is it. Every one went out of their way to make my stay a enjoyable stay. The coffee is good and free but that's where it stops the pay as you go Restaurant is a the only draw back. However the local cuisine makes up the shortfall.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cburks, Front Office Manager at Four Points by Sheraton Richmond Airport, responded to this review, December 7, 2012
Thank you for answering our survey in such a positive manner. We do strive to acknowledge all of our guest with the utmost of service and it pleases us to know that we met the mark where you were concerned. Please come to see us again when in our city.
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Additional Information about Four Points by Sheraton Richmond Airport

Address: 4700 S. Laburnum Avenue, Richmond, VA 23231 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 82 hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a two-mile radius. Be sure to check out the world-class racing nearby (both cars and horses), and take the whole family to Kings Dominion or Busch Gardens Williamsburg.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Grille and Lounge. We have more than 8,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms and suites have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 
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