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“Top notch staff, comfy quarters” 4 of 5 stars
Review of Courtyard by Marriott Richmond West

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Courtyard by Marriott Richmond West
3.0 of 5 Hotel   |   6400 W Broad St, Richmond, VA 23230   |  
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Ranked #36 of 82 hotels in Richmond
Springfield, Virginia
Top Contributor
121 reviews 121 reviews
28 hotel reviews
Reviews in 55 cities Reviews in 55 cities
43 helpful votes 43 helpful votes
“Top notch staff, comfy quarters”
4 of 5 stars Reviewed May 22, 2012

I called for a late check-in and when we arrived at 10pm there were three weddings going on. There were people everywhere, but the staff was totally laid back. Check in took about five minutes, and when I asked if we could be in a quiet room (away from the wedding guests), he issued me another key instantly.

The room was totally quiet, the beds were comfortable, and there was an empty mini-fridge we could use in the room.

Each morning at breakfast, no matter which of the waitstaff attended to us, they were always exceedingly pleasant and helpful. The restaurant manager too, each morning, asked if we wanted coffee to go or if we were enjoying our breakfast. I would definitely stay here again.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
New York, NY
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 30, 2012

We stayed for two nights this past weekend while in VA for a wedding. The hotel is fine for what you need - it was clean, in a safe location, rooms were nice enough - tv's, soft beds, plenty of towels. Breakfast was included with our stay - it was GREAT - there were many options - cereals, bagels, french toast, eggs, saus/bacon, waffles, rolls, fresh fruit etc.etc. We greatly enjoyed having that readily available every morning.

The best part of the hotel was the staff - everyone we spoke to was SO nice and friendly and helpful. The front desk was truly great and always had a smile.

No complaints!

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Top Contributor
111 reviews 111 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 17, 2012

This Courtyard hotel is what you'd expect, which is comforting when in the middle of a series of long drive days. It's on the side of busy roadway, but offers easy access to the highways, and noise is not a problem. The front desk staff was very friendly upon check in and check out. The room was very large, and very comfortable, with an updated and clean bathroom. There was a side table with a lit up makeup mirror in the bathroom, too. All in all, a very pleasant experience. Nothing luxury, but perfect for two people wanting to find something comfortable while passing through a new city.

Room Tip: Ask for a room overlooking the courtyard and pool area.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
williamsburg,virginia
1 review
3 of 5 stars Reviewed April 7, 2012

I expect more from a Marriott. We called several times before our day of arrival and on our day of arrival to confirm that we had adjoining rooms for parents and children. Ahead of the arrival day, we are not guaranteed anything---this is normal. But, we still kept it on their radar. They told us (as most hotels do) that we should call the day of arrival and inform housekeping so that the rooms can be ready and that we are given the adjoining rooms. We called three times and each time we were told that we get the adjoining rooms, but only after we were told that they had no record of us requesting adjoining rooms. They obviously don't take requests or guests seriously.
Second, on the second night, there were several ants on the side table of my children's bed and on their pillows and in their beds. I killed about 10. It was very late at night and we wouldn't be able to change rooms at this time. We looked everywhere for the source of the ants. We finally found about 8 very dried blueberries under the curtain. These had been there for a long time and were attracting the ants. Does anyone vaccuum here???
Third, my husband just killed a nickel-sized spider in the bathroom right near my daughter's foot as she was going to the bathroom.
Fourth, for over a day, we passed a broken beer bottle on the path between our room and the main lobby on the outside path near the courtyard pool. When we saw it again in the evening, I told the front desk personnel about it. I find it hard to believe that we were the only people who saw it there over a 24 hour period. Maybe they are short-staffed?
I expect more cleanliness from a Marriott.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 5, 2012

We were very disappointed with our stay at this Courtyard. It needs serious updating. Our clothes rack fell down, the walls were dirty and there was a funny smell in the room. Also, we had to ask for our room to be serviced. Of all of the Mariotts that we have stayed in recently this one was way below average

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Minnesota
Top Contributor
107 reviews 107 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 21, 2012

Hotel is in the middle of a string of strip shopping centers and old office parks. Not an attractive place but functional. I've gotten used to it for business travels but would pick someplace else if with a family.

The staff is ok but not particularly focused on the whole customer experience. The evening of January 9th there was a woman at the one computer station doing some sort of project for work. She was there most of the evening with papers spread out and no one else could use the computer. I wanted to print a boarding pass but of course couldnt.

Room Tip: The rooms are quite a hike from the front desk, like almost in another zip code. Ask for rooms endin...
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Newnan, Georgia
Top Contributor
133 reviews 133 reviews
48 hotel reviews
Reviews in 55 cities Reviews in 55 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed January 10, 2012

Overall, I find the Marriott options limited when in Richmond for business so have ended up staying at the Courtyard near my project site for my weekly trips during the lat 6 weeks. It's an older style Courtyard but the rooms have been generally redone in the past 3 to 5 years.

I have found the front desk staff to be friendly and as a Plat Premier have been upgraded to a one bedroom suite all but one of by stays even though I was getting the government rate.

I do hope that they convert to the Bistro style soon since I am very tired of the old Courtyard breakfast model.

So overall, average to sligthly above average and if you go out of your way to stay at Marriotts, it works well. If you are hotel brand agnostic, hard not to fairly new Westin close by.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Courtyard by Marriott Richmond West

Address: 6400 W Broad St, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Richmond
#36 Luxury Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond West 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard Richmond West
Richmond Marriott
Richmond Courtyard

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