I expect more from a Marriott. We called several times before our day of arrival and on our day of arrival to confirm that we had adjoining rooms for parents and children. Ahead of the arrival day, we are not guaranteed anything---this is normal. But, we still kept it on their radar. They told us (as most hotels do) that we should call the day of arrival and inform housekeping so that the rooms can be ready and that we are given the adjoining rooms. We called three times and each time we were told that we get the adjoining rooms, but only after we were told that they had no record of us requesting adjoining rooms. They obviously don't take requests or guests seriously.
Second, on the second night, there were several ants on the side table of my children's bed and on their pillows and in their beds. I killed about 10. It was very late at night and we wouldn't be able to change rooms at this time. We looked everywhere for the source of the ants. We finally found about 8 very dried blueberries under the curtain. These had been there for a long time and were attracting the ants. Does anyone vaccuum here???
Third, my husband just killed a nickel-sized spider in the bathroom right near my daughter's foot as she was going to the bathroom.
Fourth, for over a day, we passed a broken beer bottle on the path between our room and the main lobby on the outside path near the courtyard pool. When we saw it again in the evening, I told the front desk personnel about it. I find it hard to believe that we were the only people who saw it there over a 24 hour period. Maybe they are short-staffed?
I expect more cleanliness from a Marriott.

We were very disappointed with our stay at this Courtyard. It needs serious updating. Our clothes rack fell down, the walls were dirty and there was a funny smell in the room. Also, we had to ask for our room to be serviced. Of all of the Mariotts that we have stayed in recently this one was way below average

Hotel is in the middle of a string of strip shopping centers and old office parks. Not an attractive place but functional. I've gotten used to it for business travels but would pick someplace else if with a family.

The staff is ok but not particularly focused on the whole customer experience. The evening of January 9th there was a woman at the one computer station doing some sort of project for work. She was there most of the evening with papers spread out and no one else could use the computer. I wanted to print a boarding pass but of course couldnt.

Overall, I find the Marriott options limited when in Richmond for business so have ended up staying at the Courtyard near my project site for my weekly trips during the lat 6 weeks. It's an older style Courtyard but the rooms have been generally redone in the past 3 to 5 years.

I have found the front desk staff to be friendly and as a Plat Premier have been upgraded to a one bedroom suite all but one of by stays even though I was getting the government rate.

I do hope that they convert to the Bistro style soon since I am very tired of the old Courtyard breakfast model.

So overall, average to sligthly above average and if you go out of your way to stay at Marriotts, it works well. If you are hotel brand agnostic, hard not to fairly new Westin close by.