We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 86 Richmond hotels

Courtyard by Marriott Richmond West: Traveler Reviews

3.0 of 5
6400 W Broad St, Richmond, VA 23230
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Up to 2 FREE Nights
Courtyard by Marriott Richmond West
Enter dates for best prices
Enter dates 1 night 2 nights
Show Prices
Compare best prices from top travel partners
Courtyard.com Hotels.com CheapTickets.com
54%
Ranked #34 of 86 hotels in Richmond
40 traveler photos
Write a Review

64 reviews from our community

    Trip type
Traveler rating
    16
    17
    22
    8
    1
Date Rating
New York City, New York
Top Contributor
90 reviews 90 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
“Nice, large room - great for overnight stay”
4 of 5 stars Reviewed April 17, 2012

This Courtyard hotel is what you'd expect, which is comforting when in the middle of a series of long drive days. It's on the side of busy roadway, but offers easy access to the highways, and noise is not a problem. The front desk staff was very friendly upon check in and check out. The room was very large, and very comfortable, with an updated and clean bathroom. There was a side table with a lit up makeup mirror in the bathroom, too. All in all, a very pleasant experience. Nothing luxury, but perfect for two people wanting to find something comfortable while passing through a new city.

Room Tip: Ask for a room overlooking the courtyard and pool area.
See more room tips
  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Alexandra S about Courtyard by Marriott Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
williamsburg,virginia
1 review
“not up to par”
3 of 5 stars Reviewed April 7, 2012

I expect more from a Marriott. We called several times before our day of arrival and on our day of arrival to confirm that we had adjoining rooms for parents and children. Ahead of the arrival day, we are not guaranteed anything---this is normal. But, we still kept it on their radar. They told us (as most hotels do) that we should call the day of arrival and inform housekeping so that the rooms can be ready and that we are given the adjoining rooms. We called three times and each time we were told that we get the adjoining rooms, but only after we were told that they had no record of us requesting adjoining rooms. They obviously don't take requests or guests seriously.
Second, on the second night, there were several ants on the side table of my children's bed and on their pillows and in their beds. I killed about 10. It was very late at night and we wouldn't be able to change rooms at this time. We looked everywhere for the source of the ants. We finally found about 8 very dried blueberries under the curtain. These had been there for a long time and were attracting the ants. Does anyone vaccuum here???
Third, my husband just killed a nickel-sized spider in the bathroom right near my daughter's foot as she was going to the bathroom.
Fourth, for over a day, we passed a broken beer bottle on the path between our room and the main lobby on the outside path near the courtyard pool. When we saw it again in the evening, I told the front desk personnel about it. I find it hard to believe that we were the only people who saw it there over a 24 hour period. Maybe they are short-staffed?
I expect more cleanliness from a Marriott.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask heather o about Courtyard by Marriott Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not a good choice”
2 of 5 stars Reviewed April 5, 2012

We were very disappointed with our stay at this Courtyard. It needs serious updating. Our clothes rack fell down, the walls were dirty and there was a funny smell in the room. Also, we had to ask for our room to be serviced. Of all of the Mariotts that we have stayed in recently this one was way below average

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask averytfunk about Courtyard by Marriott Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Richmond hotels

HYATT house Richmond-West
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1238207?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Richmond Downtown
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1200891?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Jefferson Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d110839?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Candlewood Suites Richmond Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1212540?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Linden Row Inn
4 of 5 stars
Show Prices ABS:HotelCheckRates-d114556?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Minneapolis, Minnesota
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
23 helpful votes 23 helpful votes
“Hotel is OK, location a little sketchy”
3 of 5 stars Reviewed January 21, 2012

Hotel is in the middle of a string of strip shopping centers and old office parks. Not an attractive place but functional. I've gotten used to it for business travels but would pick someplace else if with a family.

The staff is ok but not particularly focused on the whole customer experience. The evening of January 9th there was a woman at the one computer station doing some sort of project for work. She was there most of the evening with papers spread out and no one else could use the computer. I wanted to print a boarding pass but of course couldnt.

Room Tip: The rooms are quite a hike from the front desk, like almost in another zip code. Ask for rooms endin...
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Midnightdiner for Richmond
Ask Midnightdiner about Courtyard by Marriott Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newnan, Georgia
Top Contributor
107 reviews 107 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
“Fine choice for Mariott loyalists when in Richmond”
3 of 5 stars Reviewed January 10, 2012

Overall, I find the Marriott options limited when in Richmond for business so have ended up staying at the Courtyard near my project site for my weekly trips during the lat 6 weeks. It's an older style Courtyard but the rooms have been generally redone in the past 3 to 5 years.

I have found the front desk staff to be friendly and as a Plat Premier have been upgraded to a one bedroom suite all but one of by stays even though I was getting the government rate.

I do hope that they convert to the Bistro style soon since I am very tired of the old Courtyard breakfast model.

So overall, average to sligthly above average and if you go out of your way to stay at Marriotts, it works well. If you are hotel brand agnostic, hard not to fairly new Westin close by.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by rogerslb for Richmond
Ask rogerslb about Courtyard by Marriott Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Courtyard by Marriott Richmond West
Enter dates 1 night 2 nights
 
Courtyard by Marriott Richmond Northwest
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Richmond
Family-friendly
Embassy Suites Richmond - The Commerce Center
Embassy Suites Richmond - The Co... 4.5 of 5 stars 243 reviews
Romantic
The Jefferson Hotel
The Jefferson Hotel 4.5 of 5 stars 505 reviews
Luxury
The Berkeley Hotel
The Berkeley Hotel 4.0 of 5 stars 205 reviews
Good for business
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Downt... 4.5 of 5 stars 338 reviews
Show Prices ABS:HotelCheckRates-d110853?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d110839?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d114555?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1200891?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Richmond hotels
Courtyard by Marriott Richmond N... 4.0 of 5 stars 49 reviews Hampton Inn & Suites Richmond/Gl... 4.5 of 5 stars 82 reviews Residence Inn Richmond West End 4.0 of 5 stars 47 reviews Richmond Magnuson Grand Hotel 3.0 of 5 stars 141 reviews
Show Prices ABS:HotelCheckRates-d110844?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1845696?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d110840?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d261250?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 86 hotels in Richmond, ranked by popularity

Been to Courtyard by Marriott Richmond West? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Courtyard by Marriott Richmond West

Also Known As:
Courtyard By Marriott Richmond West Hotel
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard Richmond West
Courtyard Richmond
Richmond Marriott
Richmond Courtyard
Address: 6400 W Broad St, Richmond, VA 23230
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Cheap Tickets, Travelocity, Olotels, Agoda, Expedia, Hotwire, Priceline, Venere and Tingo so you can book your Courtyard by Marriott Richmond West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Richmond West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Courtyard by Marriott Richmond West
Enter dates & see best prices* (from Courtyard.com, Hotels.com, CheapTickets.com, and 8 more)
Enter dates 1 night 2 nights
Show Prices