This is a nice hotel. Good rates. Will definitely stay here again. Crystal at the front desk is great! Nice clean rooms

We had tickets to the Nascar race and the Econo Lodge on Broad Street is only about 13 minutes from the track. We've stayed at Econo Lodges - this was just as expected. Pleasant stay. Room clean, breakfast was great (and free). The only thing was we asked for more pillows when we checked in and the desk clerk said they were out. Three wimpy pillows on a king size bed just don't cut it for people with back problems. It wasn't a pleasant sleeping experience at all. We often bring a pillow or two from home and we just forgot. But overlooking that, we enjoyed our stay and don't have any complaints.

Made reservations on-line 18 days before arrival date. Received 2 confirming e-mails. Upon arrival at the hotel, clerk did not have our reservation. They were not busy. I asked for a room anyway, assuming they would honor the reservation. I gave her ID and credit card which were photocopied. After processing my credit card and typing info into their computer she told me they would not honor the reservation rate. The new rate was $50 more and because I had an unusual sounding/spelled name (I'm Swedish!) I had to produce ID's for my wife and kids, who were still in the car. When I refused, she offered me a room for less but only if I paid her cash "on the side!" I then knew she was scamming me. I requested to speak to the manager. She gave me his business card and said he was not on the property. I asked for the phone number to call to cancel my reservation. She gave me a 800 number to call for a phone sex company. When I complained about the 800 number she gave me, she just giggled! I finally found the correct 800 number in my reservations paperwork. I called to cancel my reservation, to make sure I wasn't billed for a room and to complain. They canceled my reservation and the room charge, but complaint department was closed. I called Monday and filed formal complaint with Choice Hotels. They were very professional and apologized in writing. I complained to property manager via phone and in writing with no response. I would recommend staying at the Quality Inn West End just down the street. It a much nicer hotel!

My husband and I stayed at this hotel for one night on November 24, 2007. This was the first time that we had booked a hotel through Priceline. Of course my husband's idea. Priceline paid for the hotel, but when we arrived the clerk asked for our credit card to put on hold for incidentals. Upon returning home, we realized that the clerk actually charged us a 2nd time for the room. When I contacted the manager she was nice and agreed that it was their mistake and she would work it out. Well after a week and a half, the hotel still had not credited my account. In fact, they had 2 additional authorizations on my account and was holding over $200 on my account. When I spoke with the manager, she denied that this was happening and just told me that it was on the end of my bank. It took a good minute to get things worked out. Finally they credited my account and things were okay. The hotel stay was nice and they had a wonderful continental breakfast, but with everything I had to go through, I would never stay there again.