So I read the previous reviews and we agree for the most part. This location is in need of an update. I will have to say that the woman at the front desk was more than pleasant, both with our check-in and check-out. Though she was alone and busy, she graciously took the time to give me directions to a couple places.
The room itself was so-so. The decor was average and the beds were comfortable, with 4 pillows to each bed, conveniently marked with a tag, "Firm" or "Soft". Clever. The bathroom was terribly lit, too dim for us gals to do our makeup without looking like a clown once we got outside in real light! That's a downer for me. No one likes dark bathrooms. The sink/vanity was updated with one of those raised box-type porcelain type sinks; however, there was little room whatsoever for toiletries. The shower was so-so and there was NO fan to ventilate the steam (a pet peeve of mine).
One thing that bugged me was where the carpet met the white tile floor near the room entrance. The carpet was all frayed, sort of appearing torn all along the edge of where they met.
Our door was wobbly and wouldn't close properly to a proper fit. Upon inspection, it was secure and did lock, but was very loose with a lot of 'give.'
Breakfast...Well, even though as a CLUB member, we were given small 2" cut-out papers offering us a free breakfast, we were directed to wait for Flo, the breakfast waitress, before we could proceed with our morning dining. I'm not sure where Flo was at the moment, but we did have to wait several minutes before she appeared. She did explain that we were allowed to eat "from here to here", thus pointing out that the hot serving dishes were not for the CLUB members, and that we could help ourselves to the continental area, even though they were within inches of one another. No wonder we were directed to wait for Flo...I'm certain many have helped themselves to what appears to be one breakfast area for everyone.
We helped ourselves to cold cereal, milk (there are good choices, such as fat-free, 2%, etc), orange juice, toast (good choices of bread), yogurts, an orange and an apple. Also offered were some type of frosted sweet breakfast tarts and bagels which we didn't partake of. I did notice there was coffee offered as well.
Would we return to this location? Probably not. The highlight was the pleasant breakfast area, somewhat more pleasant than your average hotel breakfast atmosphere. Flo did have a bit of an edge to her which we chose to ignore. The less-than pleasant things were the heating/air-conditioning system in the rooms, the room appointments, and the lack of light and ventilation in the shower.
Oh! Almost forgot. One thing that was a bit disgusting was the fact that the plastic cups in the room were located on the BOTTOM shelf of the middle bedside table, down by our feet! Though wrapped, we were a bit taken aback by this. Manager may want to re-educate the maids to store the "glass-ware" on tabletops, rather than where you can kick them with your feet.
- Also Known As:
- Holiday Inn Richmond i 64 West End Hotel
- Holiday Inn Richmond i 64 West End Hotel Richmond
- Crossroads Holiday Inn
- Holiday Inn Richmond
- Richmond Holiday Inn
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