Back in September, my sister and I stayed here coming back from our recent Florida trip. The staff was excellent, very helpful and accommodating considering we checked in with our puppy at 4 am in the morning. The room was very clean, cozy and provided us with much needed sleep very comfortably. From now on, the puppy, my sister and I will only stay in Holiday Inns along route I-95 every time we drive down to Florida.

On a recent roadtrip from Toronto to Florida we decided to make an overnight stop just south of Richmond. There were several hotels/motels at the exit we chose and stopped at each to check the pricing. Surprisingly, the nicest looking property also had the best rate. We were checked in quickly and given our room. Everything was clean and the bed was extremely comfortable. Perfect stop for road weary travelers.

We stayed here for one night in December 2012. While we did request and receive a pet-friendly room, we were surprised at how dirty and un-kept the room was even though it was pet-friendly. We have stayed at many other pet-friendly hotels where you would not even know a pet had been in the room. When we arrived, we found hair - human and pet - all over both of the double beds. We called housekeeping to change the bedding. However, they only brought linens to change one bed. The gentleman who changed the bed was unapologetic, unfriendly, and rude. The hotel room, which boats a reno in 2010, had disgustingly dirty carpets. When the changed linens revealed more hair, we realized that the housekeepers were throwing the bedding on the floor while changing the beds. However, the carpets had not been cleaned properly, which seemed to be the reason for the hair. Through the night, we heard everything in the hallways and room next door. It was almost like there was not enough sound-proofing and insulation. Finally, to add insult to injury after a very loud and unrestful night, the maid woke us up at 7:30 a.m. banging on our door. When we answered she asked if we were checking out soon. Seriously, I have never, ever been woken by housekeeping before a reasonable hour and never on a day where you are expected to check out. It was just a terrible stay.

We stayed in a room with a kingsize bed. You can park round the back close to your room- very convenient. The room was clean and spacious, it had a fridge and a microwave. The sheets were really soft and you have a choice of soft or firm pillows. The staff were really friendly and courteous.