I really wanted to like this hotel. The family and I booked it on Priceline while traveling back to NY from FL. The location was great- right off of I-95 and easy to find. The lobby was a little crowded, even after 10 pm, due to a bar next door. Luckily, most of the rooms seemed to be on the opposite side from the bar.
The girl at the front desk was incredibly nice, and switched us from a smoking to non-smoking room without any trouble since the booking hadn't specified. The building seemed clean and nice- we were directed to park on the side of the building, near to where our room was.
The rooms were very nice- large, with comfortable beds. Our room was clean and they immediately brought us up a portable crib (nicer than the standard pack and play unit) since I'd mentioned that we had a sleepy baby. We thought we were well set for a comfortable evening, but that's when things went downhill.
The hallway started to stink of marijuana smoke, which slowly seeped into our room as the night progressed. At one point, I went to get some ice, and immediately found the offending room, with smoke seeping under their door and loud music playing. The ice machine was empty, so I had to trek to another floor. I was really hoping that they may stop the activity, but the room was reeking of smoke by the middle of the night, which made it uncomfortable for me. I was tempted to call hotel security, but wasn't sure what they could do in this kind of situation.
I'm not lambasting the rating here, because without the bad guests, I think this would have been a fine place to stay, but I am lowering the rating to some extent because I think that if they had any kind of security at all in the hotel, they should have noticed this problem which was stinking up half the floor we were on.
- Official Description (provided by the hotel):
- WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more less
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- Also Known As:
- Holiday Inn Richmond South-Bells Road Hotel Richmond