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“Great Food & Location” 4 of 5 stars
Review of Holiday Inn Richmond South-Bells Road

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Holiday Inn Richmond South-Bells Road
3.0 of 5 Hotel   |   4303 Commerce Road, Richmond, VA 23234   |  
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Ranked #28 of 81 hotels in Richmond
Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great Food & Location”
4 of 5 stars Reviewed June 7, 2012

We stayed one night (3 rooms) for a business meeting and the hotel was clean, welcoming and accomodating. We ate in the restuarant and the ribs were wonderful. The hotel manager and the director of sales stopped by to check on our meal and how our stay was going. Very professional and sincere. Our stay was very pleasant! Awesome customer service. I recommend this hotel for families as well as business travelers!

Room Tip: Back side of hotel-south side
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
    64
    32
    20
    5
    9
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44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Syracuse, New York
1 review
4 of 5 stars Reviewed May 24, 2012

We had visited the hotel about 8 month's ago and wow what a difference one person can make.
When I was here last time my experience was not good but the location and price was right so when passing through my family and I decided to give it another try.
I have to say that at first I was not pleased. The front desk manager was less than attentive as she was busy talking about personal business with another employee.
We went to our room which was clean and accommodating, that was refreshing.
We decided that even though our last experience was HORRIBLE in the restaurant the food was good so we would try it again. What a pleasant surprise. The server's had a great attitude and were very friendly. The manager, which was also in a chef uniform, was very interactive with the servers ensuring they were taking care of all the customers properly. He even approached us and the other tables to see if we were enjoying our dining experience. It was very evident that he enjoyed and took pride in his job and wanted to ensure that the customers were happy. The difference in attitudes of the employees since my last visit was a complete 360. You could tell they enjoyed working for him. It seems as if you found a diamond in the rough literally. Our experience in your restaurant was wonderful and due to the change we will definitely be back despite our experience with the front desk.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Berlin, Germany
1 review
4 of 5 stars Reviewed May 22, 2012

We stayed one night at your hotel on our way to move to Berlin, Germany. Daphne helped us when we arrived and she was so nice and helpful. We really appreciated her kindness and caring. She is a great employee to have. Thanks Daphne!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, Virginia
1 review
5 of 5 stars Reviewed May 17, 2012

As a sales manger I spend a lot of nights on the road and away from my family. The best part of my day is when we are in Richmond and I get to see the happy faces at the best hotel in Virginia.From my first stay the hotel has been my choice when we are in Richmond . It's great it's only a mile from work but the best part of all beyond the rates ,clean rooms and good food is the PEOPLE. Ellie and Bella make you feel right at home from the time you check in until you leave and nothing is more than a call away to the front desk.I would welcome your team to my customer service team at anytime. This is what customer service is suppose to be. Thanks to the staff @ Hoilday Inn Bells Road

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 25, 2012 via mobile

Rigjt off of Rt 95. As previously stated, do not follow gps. Get off exit 69. Pet friendly. Good walking area. Sports Grill restaurant connected to hotel. Open until 11pm and breakfast starts at 6am. Very slow breakfast and the order was messed up but waitstaff was pleasant. Don't think we would return to restaurant but hotel was great for a night

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review, June 8, 2012
Dear Twittpugmom,

Thank you for your feedback. We are glad you liked our hotel location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service in our restaurant which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2012

I wanted to write to commend the staff of the Holiday Inn Richmond South on the stellar customer service during a very difficult time in my life. While visiting my father in the nearby VA hospital, he passed away. The staff was very compassionate and offered words of condolence every day of my stay. Although I do not have the last names of the staff, I want to particularly recognize Bella (Front Desk), Keith, Thesa, Edwin (Chef), and Rachel. What a great group of people. I have stayed at this location several times when visiting my father and the staff is always friendly and went out of their way to ensure my and my husbands stay was pleasant. Ismaray Albalat must also be commended for his leadership. The staff is only as strong as the leadership. Thanks again for everything!

Room Tip: In an era where excellent customer service, the staff at this location won't disappoint. They we...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review, April 24, 2012
Dear BlessednFrederick,

Thank you for the radiant customer service review! Although, you were here during a difficult time in your life, I am glad that we made your visit better. Our staff does a great job at taking care of our customers and we thank them everyday for it. Thank you for your kind words about the staff and your words about my leadership style. It means a great deal to have received this feedback.


Regards,

Ismaray Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
103 reviews 103 reviews
78 hotel reviews
Reviews in 53 cities Reviews in 53 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 21, 2012

We thoroughly enjoyed our stay here. The desk staff were extremely friendly and helpful. The only negative, and it isn't much of a negative, was the room was a bit small. Would definitely stay here again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review, April 24, 2012
Dear NewYorkBrowhunter,

We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. If you are planning a future visit, please ask us to upgrade you; the rooms are a bit larger. Thank you for the feedback about the wonderful service you have received. We are glad you had such a great experience here.


Sincerely,

Ismaray Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Richmond South-Bells Road

Address: 4303 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Richmond South-Bells Road 3*
Official Description (provided by the hotel):
WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more   less 
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Also Known As:
Holiday Inn Richmond South-Bells Road Hotel Richmond

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