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“Excellent” 5 of 5 stars
Review of DoubleTree by Hilton Richmond-Midlothian

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DoubleTree by Hilton Richmond-Midlothian
3.5 of 5 Hotel   |   1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)   |  
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Double Points Weekend
Ranked #14 of 82 Hotels in Richmond
Keyser
1 review
“Excellent”
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay the week of December 15, 2014. Vicki at the front desk was exceptional and did a wonderful job of helping us get checked in and finding local cuisine and shopping. Actually the hotels best asset seems to be the number of friendly helpful people they employ.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    134
    88
    41
    16
    5
See reviews for
54
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166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Richmond, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a king size bed and pull out sofa. It was very comfortable, roomy. My son said the pull out sofa was comfortable as well. The TV control did not work when we got there. They arrived in less than 5 minutes with one that did. The bed was super comfortable. Slept very well.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 4 days ago
Thank you for taking the time to complete a review for our hotel. We appreciate all of your nice comments regarding our guest room beds and glad you had an enjoyable visit with us. On behalf of our team, thanks for choosing to stay with us and we hope to see you again the next time you are in the Richmond area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branson, Missouri
1 review
3 of 5 stars Reviewed 1 week ago

The staff was great, breakfast buffet was nice, but our room was not cleaned adequately. Dead grass on the floor of the closet and a used pair of hose in one of the dresser drawers upon check-in. Makes you wonder if the bathroom and sheets received more careful attention.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 4 days ago
Thank you for taking the time to complete a survery for our hotel. We appreciate all of the nice comments regarding our overall customer service and our breakfast buffet. Please accept our apology for the cleanliness issue in your guest room as this certainly does not reflect the standards established for our hotel. If you could email me separately at mike.watkins@hilton.com with the name the room was registered under (or simply your room number), i will follow up with our executive housekeeper so that we can take some corrective action. Again, we appreciate you staying with us and i'll look forward to hearing back from you soon.
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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here for a conference. The staff was friendly. The rooms were clean. There were as many free warm cookies as you wanted, Whig was good for someone here on a conference with no time to go out and eat. There was a safe road to run on in the mornings. It was close to the fun stuff in Richmond so it didn't take us long to get to Carytown and the VMFA. I would stay here again.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 1 week ago
Thank you for taking the time to complete a survey for our hotel. We appreciate your comments on our overall staff friendliness, cleanliness of our guest rooms and, of course, the warm cookies, the #1 ammenity of the Doubletree by Hilton brand. Thanks for staying with us and we hope to see you again the next time you are in Richmond.
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Roanoke, United States
1 review
2 of 5 stars Reviewed 1 week ago

Change in flag didn't help this OLD former Holiday Inn! Price/value is weak at best; and don't forget anything (especially the housekeepers tip) when you check out. A very expensive handset for my electric toothbrush remains MIA. Of course that is to be expected since it was 4 DAYS before someone responsible for lost and found returned my call of inquiry. Hilton HHonors members would be well-advised to opt for the nearby Hampton Inn.

  • Stayed December 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 1 week ago
Thank you for taking the time to complete a survey for our hotel. Please accept our apologies for the delay in our housekeeping management's return call on a lost & found item and rest assured i will follow up with our executive housekeeper. If you will email me the next time you plan to come to Richmond, i would be happy to make your reservation and will upgrade you to the best room we have available during your stay. My email address is mike.watkins@hilton.com. In addition, i have ask our housekeeping management team to please keep an eye out for the handset for your electric toothbrush. On behalf of our team, we appreciate you staying with us and hope to see you again the next time your travel plans call for being in Richmond.
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Troutville, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed for a work conference, the room was great. The beds were extremely comfortable and the hotel quiet so I rested well. The conference facilities were also very nice. The food in the hotel restaurant as well as the banquet hall was very good. All of the staff were friendly and helpful. I would recommend to others.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 1 week ago
Thank you for taking the time to complete a review for our hotel. On behalf of our team, we appreciate all of your nice comments regarding our overall customer service, guest rooms, banquet rooms and our food. Thanks for staying with us and we hope to see you again the next time you are in the Richmond area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was outstanding. Especially pleasing was the kind and positive attitude of all staff that we came into contact with. Also found room very clean and well presented. The food in the restaurant was some of the best that I have found in a hotel restaurant in a long time.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, 2 weeks ago
Thank you for taking the time to write a review for our hotel. On behalf of our team, we very much appreciate all of your wonderful comments with regards to our staff friendliness, overall customer service, cleanliness of our guest rooms along with the food in our restaurant. Thanks for staying with us and we hope to see you again the next time you are in the Richmond area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Richmond-Midlothian

Address: 1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Richmond
#14 Family Hotel in Richmond
#18 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Richmond-Midlothian 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Feel welcome the moment you arrive at the DoubleTree by Hilton Hotel Richmond – Midlothian, with a freshly baked cookie at check-in. This recently renovated hotel is only a short drive from downtown Richmond and is close to business areas, corporations, entertainment and shopping destinations. Offering impeccable service and great amenities, our hotel specializes in making travelers feel at home. ... more   less 
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Also Known As:
Holiday Inn Koger Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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