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“Family reunion” 5 of 5 stars
Review of DoubleTree by Hilton Richmond-Midlothian

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DoubleTree by Hilton Richmond-Midlothian
3.5 of 5 Hotel   |   1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)   |  
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Double Points Weekend
Ranked #14 of 82 Hotels in Richmond
Chesterfield, Virginia
1 review
“Family reunion”
5 of 5 stars Reviewed July 1, 2014

I am extremely pleased with the Doubletree Hotel and their staff on the accommodations and the banquet. The staff was very attentive to our needs and every detail for the banquet! The food was excellent and plentiful. The staff was a very integral part of the success of our family reunion!! Thank you!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, July 2, 2014
Thank you for taking the time to complete a survey as they are important to our hotel. On behalf of our team, i want to say thanks for all of your wonderful comments on both our overall customer service along with the quality of the food for your banquet. i hope all of the other members of your family had just as much fun and we certainly hope you will consider allowing us to host your family reunion again next year if you all decide to return to the Richmond area. Again, thanks for your comments and we hope to see you again soon.
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284 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
North Beach, United States
1 review
5 of 5 stars Reviewed July 1, 2014

I always like staying at Double Tree Hilton hotels. There is something reassuring about the predictability and reliability of quality of service and comfort and excellence of my hotel room. Once again, you have not disappointed.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, July 2, 2014
Thank you for completing a survey as they are important for our hotel. On behalf of our team, i am glad you enjoyed your stay at our hotel and also your continued support of the Doubletree by Hilton brand. We hope to see you again the next time your travel plans call for being in the Richmond area.
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Baltimore, United States
1 review
5 of 5 stars Reviewed June 28, 2014

Really enjoyed my stay during my recent trips for business. The beds are ridiculously comfortable with down pillows and thick comforters. I highly recommend staying at the Double Tree. I know where I'll be staying.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, June 30, 2014
Thank you for taking the time to complete a survey as they are important for our hotel. I am pleased to know that you were extremely pleased with our new bedding program. As you can imagine, we do receive many compliments on the new Doubletree by Hilton bedding program. On behalf of our team, we hope you will stay with us again the next time your business travel calls for being in the Richmond area.
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NEW CARLISLE, United States
1 review
5 of 5 stars Reviewed June 27, 2014

My 3 sisters and 1 brother stayed 3 nights at the Doubletree. We came in from Ohio to attend our nephew's wedding. We are all senior citizens. We were treatedvery well by everone we came in contact with. We were shutteled out to dinner one night when we didn't know the way. They took us and came back and picked us up. They even asked us the next day if we wanted them to take us to a nearby mall for a few hours. We had a fantastic time!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, June 30, 2014
Thank you for taking the time to complete a survey as they are important for our hotel. We are glad that you and your family members enjoyed your stay and also pleased that you were able to take advantage of our complimentary local transportation to area restaurants, malls, ect....On behalf of our team, we hope to see you again the next time you come to Richmond.
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Chester, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

I throughly enjoyed staying at this Doubletree. The Front Staff were so courteous and helpful. My room was nice and clean which I cannot always say when staying in other hotels. My son and I enjoyed the pool and the Cookie at Check-In was DELICIOUS!! Overall great stay!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, June 30, 2014
Thank you for taking the time to respond as these surveys are important for our hotel. On behalf of our team, we really appreciate all of your nice comments on our overall service, the beds, pool and, of course, the cookies! I'm glad you and your son had a nice visit and we hope to see you again the next time you are in the Richmond area.
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Virginia Beach, United States
1 review
5 of 5 stars Reviewed June 23, 2014

I attended a conference in June of 2014 and was amazed by the ease of registration. Upon arrival the staff was welcoming and I was greeted with a warm cookie. Throughout the week's stay the staff remained polite and always had a smile or compliment. This group is surely the "prototype" for exceptional customer service,wish they could pass it on to others.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, June 24, 2014
Thank you for taking the time to complete a survey as they are very important for our hotel. I appreciate all of your nice comments on our overall customer service and certainly hope you enjoyed your conference. In addition, glad to see you enjoyed your chocolate chip cookie.....the signature ammenity of the Doubletree by Hilton brand. On behalf of our entire team, we appreciate you staying with us and hope to see you again the next time you are in the Richmond area.
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Woodbridge, United States
1 review
3 of 5 stars Reviewed June 23, 2014

This hotel is definitely older and could use some upgrades. The gym was basically a room overlooking the pool with a treadmill, bike and elliptical and two inflatable balls. There weren't any weights which was frustrating and although they ask you to clean the machines when you are done there isn't any cleaning fluid to do it with. Also, the room was extremely muggy and felt like you were in a sauna. The conference rooms were absolutely freezing and despite complaints nothing changed all week. The most frustrating part of my stay is returning to my room after being in meetings all day and finding my door open. It looked like housekeeping was interrupted and just left and did not return. My bathroom was not completely clean--no bath mat, toilet seat was left up with cleaner in it, etc. But the latch was thrown on my door and the door propped open on it which was not comforting. It's just sheer luck that no one apparently noticed and stole anything.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review, June 24, 2014
Thank you for taking the time to complete a comment card as they are important for our hotel. Please accept our apology for both the wipes missing from the fitness room as well as your guest room door being left open. Both of these items have been addressed with our housekeeping management team as they certainly do not reflect the standards established for our hotel. Should you be coming back to Richmond anytime soon, we hope you will consider staying with us. Also, i wanted to let you know that anyone staying in the hotel does have access to the Midlothian Athletic Club located across the street from the hotel. They are a full service health club and you simply need to show your hotel room key at their front desk and it only cost $5.00 a day to use their facilities. Again, thanks for your comments and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Richmond-Midlothian

Address: 1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Richmond
#14 Family Hotel in Richmond
#18 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Richmond-Midlothian 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Feel welcome the moment you arrive at the DoubleTree by Hilton Hotel Richmond – Midlothian, with a freshly baked cookie at check-in. This recently renovated hotel is only a short drive from downtown Richmond and is close to business areas, corporations, entertainment and shopping destinations. Offering impeccable service and great amenities, our hotel specializes in making travelers feel at home. ... more   less 
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Also Known As:
Holiday Inn Koger Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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