We were in town for a business meeting and decided to stay overnight in Richmond. The Best Werstern was 0.2 miles from our meeting location and the price was right. I have to commend Chauna at the front desk for some of the kindest service I have received at ANY hotel. She also called after we made it up to the room to see if we needed anything, and the pillows we requested arrived very quickly.
The room was average to below- a cheap bathroom remodel that was already showing its age did not impress us, nor did the damaged desk or the fact that there was urine in the toilet when we entered the otherwise clean (looking) room.
The pillows are pathetic - undersized and barely there. The bed was so-so. Amenities were fair and the breakfast was nothing spectacular: make your own waffles, biscuits and gravy, muffins (the store bought kind) and cereals and two flavors of yogurt. Apple juice, orange juice, or coffee and milks.
Overall, wish we had paid a little less for what we got, but overall, it was acceptable for the rate and location, compared to other hotels in the immediate vicinity for substantially higher rates.
- Official Description (provided by the hotel):
- Convenient West End Location. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Richmond
- Richmond Best Western