The staff was very nice but the room was a dump. It was the smallest hotel room I ever saw! There was 4 of us (2 couples) so we had a room with 2 double beds. The beds were very small & the room was so small that their was barely enough room to walk. I went to hang some clothing up on the rack & the WHOLE bar came flying down with hangers going everywhere. Went to put the bar back up, it kept falling. Since we couldn't hang any of our clothing, we thought we would put them in the drawers. Couldn't open the one drawer! It was stuck & took real muscle to get it open! The AC worked but never got cold enough to be comfortable. The carpets were so dirty! The ceiling had water stains all over it! The one wall looked like someone wiped something gross on it, Didn't get close enough to really see what it was. All the lamp shades were backwards! There was a piece of chewing gum stuck to the leg of the chair at the desk. The card by the remote that had the TV channels on was that cruddy, I didn't even want to touch it! The mattress (both) has stains all over them. They were so dirty! I was praying not to see or take any bed bugs home! The bathroom was horrible! The toliet seat had cigarette burns all over it. The floor was that dirty it was unreal. The tub had cigarette burns on it & the shower head was just hanging out of the wall (you could see the pipe). The bottom of the tub was rotting away, I guess from the floor being wet. There was 4 of us but only 2 towels! Thank God I brought some from home! The towels were sitting on top of a metal shelf that was barely screwed into the wall. It looked like it was going to fall any minute. There was a hook on the wall that I hung my bag on, during the night I heard a crash, guess what? The hook came right out the wall & my bag was on the very dirty bathroom floor. It just seemed like everything was broken in the room. I know all this sounds unbelievable but I promise you, it's all true. If I was the owner of this hotel, I would be very ashamed & embarrassed to rent these rooms out & take hard earned money from people to stay in a dump. I remember thinking, "Are we really paying for this?" Also, the cleaning staff needs to do a better job at cleaning the rooms & take pride in their job. The job they are doing now is unacceptable & they should be fired. There are plenty of people out of work who would love to have that job & do it well. I will be staying elsewhere when I go to Richmond, even if I have to pay more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.