When I need to stay in Richmond with my son, age 12 and who has autism, this is the only hotel he will consider. He had to have a procedure done at CJW Hospital so we spent the night prior to and the next day here, rather than have him be cranky and uncomfortable on the ride home (over an hour away) while getting over anesthesia. All that being said, he loves it here and literally dances his way into the building. I had read recent reviews and was a little concerned, but within moments i had no qualms at all. The staff here have always been wonderful and go above and beyond to help the guests. The lobby is impressive, with marble floors and brass and glass elevators with a great view of the pool and ponds as you go up. We had a double room with two beds with that wonderful bedding! There was a large television, nice chest, expansive desk with comfy chair, and two additional club chairs. The window runs the width of the room and let's in good light. The lighting was adequate for the space. The bathroom was very nice with granite countertop with lovely stainless appointments throughout. The bathtub faucet dripped constantly, and requires some elbow grease to turn, and the water was not hot enough both times I bathed (however, I like it very hot so that may just be an individual preference). It certain,y did not hinder me at all. The towels should be upgraded--they just don't feel as luxurious as the bedding and the towels should be the same level of quality. The hotel has wireless Internet which I was able to easily access--a touch slow at times, but more than adequate. The best part about the room is the artwork- charcoal drawings of historic places in Richmond. One in our room was of The Branch House, so I looked it up courtesy of the free wireless and learned about this interesting Tudor Revival landmark.
We had room service twice, and both times it was delicious. You can tell that nothing used was pre-made or frozen. The servers were wonderful--Amanda and Sammo. The front desk staff was great--it was Darnell and another very nice and professional man. The parking was safe and well lit. The hotel is undergoing renovations so I fully anticipate new towels the next time we stay here, and I highly recommend this wonderful place. You would be hard pressed to find better service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.