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Extended Stay America - Richmond - W. Broad Street - Glenside - North: Traveler Reviews

2.5 of 5
6807 Paragon Place, Richmond, VA 23230 (Formerly Extended Stay Deluxe - Richmond - I-64 - West Broad Street)
Hotel amenities
Extended Stay America - Richmond - W. Broad Street - Glenside - North
Ranked #21 of 86 hotels in Richmond
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43 reviews from our community

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Traveler rating
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Date Rating
1 review
“The best place to stay in RVA.”
5 of 5 stars Reviewed February 19, 2013 via mobile

I was very pleased with the staff at this hotel. Everyone was so nice and helpful, especially Latisha. She is very nice and always willingto help. The rooms were very spacious. I never was without something I needed. The hotel was always clean and well kept. I would definitely recommend this place to a friend and I will continue to stay here whenever I am in Richmond, VA.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Malkaviah about Extended Stay America - Richmond - W. Broad Street - Glenside - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - North, responded to this review
March 1, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GULFPORT
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Business Traveler's Delight”
5 of 5 stars Reviewed February 19, 2013

I am very impressed with this hotel. I'll be staying here for 6 weeks so I was looking for somewhere comfortable and clean. This hotel provides both as well as a very helpful and friendly staff and management. My room is spacious and quiet, no excessive traffic!!! I advise anyone traveling thru this area for 1 night or 100 to stay in this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KEITH D about Extended Stay America - Richmond - W. Broad Street - Glenside - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - North, responded to this review
March 1, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
1 helpful vote 1 helpful vote
“Just like Home”
5 of 5 stars Reviewed December 18, 2012

I stayed 4 weeks, it really became my Second Home. I can truly say that I am "Part of the Family" now! I know so many people here, and they are now very good friends, I know them and they know me so very well, this review is all about people. I would like to thank ALL of the working force, who are worked so hard to give me and all of you a wonderful stay. People who are working in the kitchen, laundry, maintenance etc Thank You. Thank you Tierra & Katheryn & Tomiko, sorry I can not mention all the other names. Last but not least all the managers, they all took care of me to insure that my time there will always be remembered. The cinnamon bagels care the best!!!!!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jeff m about Extended Stay America - Richmond - W. Broad Street - Glenside - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - North, responded to this review
January 21, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“excellent hotel”
5 of 5 stars Reviewed October 29, 2012

We stayed here for three nights while we were in town for business. Check in was fast and easy. check out was also simple. The room we got was very clean and had a full kitchen. We were very satisfied with the service we received. I stay in hotels often and have no complaints about this one.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John P about Extended Stay America - Richmond - W. Broad Street - Glenside - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - North, responded to this review
January 21, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Last Minute”
2 of 5 stars Reviewed September 24, 2012

The hotel has been updated and for some people the hotel will suit your needs. I am grateful I checked in very late and left first thing in the morning. It took the front desk clerk three tries before our accomodations were straightened out. No fault of hers... The first room had no air conditioning, the second one was a smoker's paradise and the third room we ppted to stay in despite the disgusting hair found in the bathroom.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by mcmalvarez for Richmond
Ask mcmalvarez about Extended Stay America - Richmond - W. Broad Street - Glenside - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Owner at Extended Stay America - Richmond - W. Broad Street - Glenside - North, responded to this review
October 22, 2012
: I recently received a copy of your review of the Extended Stay Deluxe Richmond - I-64 - West Broad Street. Our company prides itself on excellent...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Richmond - W. Broad Street - Glenside - North

Also Known As:
Extended Stay Deluxe Richmond - i-64 - West Broad Street Hotel
Extended Stay Deluxe Richmond - i-64 - West Broad Street Hotel Richmond
Extended Stay Richmond
Richmond Extended Stay
Address: 6807 Paragon Place, Richmond, VA 23230 (Formerly Extended Stay Deluxe - Richmond - I-64 - West Broad Street)
Region: United States > Virginia > Richmond
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#9 Business Hotels in Richmond
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Richmond - W. Broad Street - Glenside - North
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