We were in town for business for 4 days in late June/early July. We booked it on priceline for our stay and when we arrived we were very pleased and satisfied with our purchase. The pool at the time was not working due to the storms that had gone through the area we were disappointed but you cant really argue with Mother nature. We had to come back to Richmond again August 30-September 4 and went to priceline and prayed we would get this place again. The staff during both our stays were excellent always very pleasant and spoke to you as you entered or left and ready to help with anything you may need. The pool was working this last trip and we met the pool maintanence Kevin who was exceptional. He told us that he takes his job very seriously and makes sure the pool is safe and clean for the guests, he said if he is going to be out he adds a little extra chlorine (but not too much) to make sure the pool will be safe for the guests while he is out and pays attention to the temperature of the pool and would close it if temperature went below 68 because guests can get sick. I cannot remember all the staff by name but ALL of the staff working during both our stays were exceptional. We had family staying at the Crown Plaza on Broad street, it may be a 3-4 star hotel but their pool, rooms, and staff are not even close to the caliber of the staff at extended stay deluxe. We will be using them everytime we come to richmond without a doubt. Water pressure in the sink and shower is amazing loved the shower!!!

I chose this Extended Stay Deluxe because it has a pool, it is close to everything in Richmond, including family. The short stay of three days was very enjoyable. We arrived late and I called in advanced and Teairra, the counter staff, waited for us with a smile. The breakfast was a nice surprise. The room was a lot bigger than we expected and very comfortable. The staff was very friendly and welcoming. When we left we forgot something in the refrigerator. I called and Teairra again was there to save the day. She went to the room and had already everything packed in an envelope with my name when I returned to pick it up. My husband and I were so happy that we are planning to stay there in our next visit to Richmond. I would recommend this hotel to everyone traveling to Richmond.

Greeted with a smile upon checkin, remembered my name from last visit. Rooms yery clean, all amenties needed in kitchen. Great water pressure in shower. Not full breakfast bar, but enough to get you going in the morning. Pool and area was kept very clean, Also outdoor gas grill came in handy. Will return when in area.

My husband and I stay in extended stays along east coast for his job. This extended stay has been absolutely the best. The manager, Nasir is the BEST, he is professional, kind, courteous and an absolute pleasure to talk to. Kathy, Tiara, Daisa are the best. They all accomodate all our needs and if necessary go out of their way to help. Housekeepers, too many to mention are extremely friendly and do a great job. Maintenance men, Allen and Frank are always on top of things when necessary. I would recommend this hotel to everyone. We also have several men through the company that stay at the hotels as well, never any complaints only good things to say.