We very much enjoyed our stay at Embassy Suites Hotel, 2925 Emerywood Parkway, Richmond, VA in March. We are frequent visitors to Richmond and have stayed at a number of different major hotels in the area; but, we enjoyed our stay at your hotel by far the most. We made a number of requests during our stay ranging from a change to our initial room reassignment (The first room smelled of cigarette smoke) to needing extra pillows and asking for help to fix with some of the audio electronics. The staff responded well, were courteous and jovial in the process. Their attitudes meant a lot. Everyone I spoke with, from our room maid to the restaurant personnel and service staff appeared to like working there and was genuinely friendly. I even asked the front desk staff where to get a Sea Hawks T-shirt like the ones the staff were wearing for March Madness and Sam at the desk offered me the one he was wearing off his back ….. Now that is service!!! LOL. Kate at the front desk was also a big help during our weekend and Jana in the restaurant was very efficient, and friendly waiting on us at dinner (We ate there 2 nights). The steak dinner and seared tuna we had our first night in the hotel restaurant were flavored well but both should have been hotter. Our second night the food was great. We really enjoyed the fresh clams appetizer and the halibut with mussels and clams entry. They were hot and well prepared.
We will definitely be staying at this Embassy Suites Hotel on our next visit.