I normally love Embassy Suites for the rooms, the comfort and the breakfast and evening cocktail hour. I was given a first floor room (not a good idea for a woman traveling alone) and a handicap shower. I asked to moved and they accommodated my request immediately. They did however forget to change my wake up call. The bed is uber comfortable and I awoke at 7:38 without my call. I had exactly 6 minutes to shower and get a ride to my meeting. I travel weekly and this has never happened (I am so paranoid about it that I always leave two calls). I arrived back at the hotel to find a personal note from the manager and a box of chocolates. I must say I appreciated the gesture.
I met a guest and took her to happy hour. We arrived a bit early and the officious manager informed us that they were not open. We asked if we could sit and munch on the appetizers and he said it was OK. A half an hour later he asked for my room card. I showed it to him and he said that it was only for one. I said that I had a guest and he said we had to leave immediately because their liquor laws did not allow it. We said no worries, we wouldn't drink we just wanted to continue meeting and he said that we had to leave. I was embarrassed in front of my business associate and we left. Now mind you I had missed happy hour the night before and breakfast that day. Was this really necessary? There were only two other guests in the area.
Here is the irony, I picked Embassy Suites because I liked the product and price, even though the location was far from my meeting. I didn't get to use the amenities and was treated disrespectfully by the bar manager. I hope to travel to Richmond again for travel, Embassy Suites will not be the hotel where I stay.
- Official Description (provided by the hotel):
- The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more less
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- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Richmond Embassy Suites