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“Great place to stay” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #8 of 82 Hotels in Richmond
New Jersey, United States
1 review
“Great place to stay”
5 of 5 stars Reviewed July 23, 2014

We have been staying at this hotel for over 10 years when visiting family in Richmond.We have always been happy with the hotel,staff,and they have a great food also.The rooms are clean.The hotel itself is also clean.The location is great.There is not a bad thing I can say even after over 30 stays in 10 years at the same hotel.Staff is great,always there to help.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 30, 2014
Dear Valued Guest, thank you for your loyalty and recommendation! We look forward to seeing you in the future and we will try hard to always be your first choice when travelling to Richmond! Best Regards, Kathleen Lyons, General Manager
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
Raleigh, North Carolina
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 22, 2014

We really enjoyed our visit to this Embassy Suites near Richmond, Va. The lobby designed like an atrium is a very pretty design. The suite gave a good amount of space for our family, and it was nice having that extra room. The breakfast was also very good, especially the made to order omlettes which is a feature that many hotel breakfasts don't have. The hotel was clean, and the staff were friendly and accommodating. The one negative that we noticed was the fact that it was slightly dated and could use a refurbishment. Other than that, we had a wonderful time and really enjoyed this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 30, 2014
Dear Valued Guest, We are glad you enjoyed our spacious suites, and we have found our guests do appreciate our two room suites, especially two TVs, a good feature for relaxing during a family vacation. Thank you for your kind words about our hotel and staff, we pride ourselves on cleanliness and service. We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager
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Arlington, Virginia
1 review
5 of 5 stars Reviewed July 21, 2014

My husband and I and our 2 grandkids spent the night here after a day at Kings Dominion. I cannot say enough about the graciousness of staff, efficiency, cleanliness, and all-around appeal that this hotel had. After reading some other reviews, I was a little nervous--BUT we had a stellar experience. The food was delicious, and the staff in the dining area was top-notch. We had a little miscommunication around whether there was soy in a certain dish, but the staff performed ABOVE AND BEYOND. The food was delicious. As good a dining experience as we have had anywhere, and certainly not expected from a hotel. Even though the hotel was full, we found it very quiet. The breakfast was more than adequate. It was such a nice experience that my eight year old granddaughter told me she wants to have her ninth Birthday party here! Thank you, Embassy Suites, for giving us a great memory (and, by the way, my husband and myself thought the coffee was excellent).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 30, 2014
Thank you for your very kind comments about the service driven staff. We are glad you decided to stay with us and look forward to your return! All the Best, Kathleen Lyons, General Manager.
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1 review
4 of 5 stars Reviewed July 19, 2014

We stayed at the Embassy Suites because we needed a two room suite for our boys. Hotel was great except for the fact that we had no tub in our room and our room was directly over the pool and thus smelled of chlorine. Lessons learned on both counts. Will stay again. Staff is very nice and helpful.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 29, 2014
Thank you for staying and sharing your thoughts. Our suites with double beds do have tubs while our standard king suites have only the shower. We will look into the smell of chlorine as our pool is a salt water pool and should not cause an strong chlorine smell. Thank you for letting us know and we look forward to seeing you again! Best Regards, Kathleen Lyons, General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

I was on a business trip in Richmond and stayed at this hotel .The rooms are clean, furniture outdated but spacious rooms. Breakfast was fair. Eggs cold and over done. Several times this week I waited quite a while for the fruit to be filled, even mentioned to them that there was no fruit or coffee. ( This was at 645 AM) Also, felt the price was a bit higher than most Embassy Suites I have stayed at.
One reason why I love to stay at the Embassy suites is for the evening snacks and drinks. Many times it gets very crowded and there is literally no place to sit. Unfortunately, 2 times out of 4 I was unable to participate in the evening snacks because no chairs were available.
As far as the area, it appears safe and lots of shopping within a short driving distance . Lots of places to eat and there is a mall within 5 miles.

I have decided that in the weeks to come I will be staying at Homewood Suites.
.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 25, 2014
Dear Valued Guest, We like to apologize for your experience with our breakfast and are sorry you were not able to find a seat at our evening reception. We are pleased you found our location to be convenient and clean. You will be pleased to know we are changing our furniture soon. We hope you will give us another and appreciate your loyalty to Hilton. Kind Regards, Kathleen Lyons, General Manager
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Upper Marlboro, United States
1 review
4 of 5 stars Reviewed July 16, 2014

I was received well by reception station, 5 mins later I was on my way to my room. Enjoyed manager's special each night and made to order breakfast. Hallway was a little loud with children running the halls, but it didn't disturb my accommodations. Would recommend this hotel to others.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 17, 2014
Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! We hope to see you again soon. Kind Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Massachusetts
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

We came here to stay overnight and were treated like royalty. The front staff couldn't be anymore helpful and you have to come here just to meet the two women cooking breakfast. They started my day on a great note. We ate at the steak house on site it was very good.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 17, 2014
Thank you for recommending us and for choosing to stay with us! We are thrilled you enjoyed your stay. I look forward to sharing your comments with our staff. Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Richmond
#8 Business Hotel in Richmond
#9 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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