We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, great staff.” 4 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save Saved
You added Embassy Suites Richmond - The Commerce Center to your Saves list
Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
2X HHonors Points
Ranked #10 of 82 Hotels in Richmond
1 review
“Great hotel, great staff.”
4 of 5 stars Reviewed July 19, 2014

We stayed at the Embassy Suites because we needed a two room suite for our boys. Hotel was great except for the fact that we had no tub in our room and our room was directly over the pool and thus smelled of chlorine. Lessons learned on both counts. Will stay again. Staff is very nice and helpful.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 29, 2014
Thank you for staying and sharing your thoughts. Our suites with double beds do have tubs while our standard king suites have only the shower. We will look into the smell of chlorine as our pool is a salt water pool and should not cause an strong chlorine smell. Thank you for letting us know and we look forward to seeing you again! Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

469 reviews from our community

Traveler rating
    251
    139
    50
    22
    7
See reviews for
196
72
20
141
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

I was on a business trip in Richmond and stayed at this hotel .The rooms are clean, furniture outdated but spacious rooms. Breakfast was fair. Eggs cold and over done. Several times this week I waited quite a while for the fruit to be filled, even mentioned to them that there was no fruit or coffee. ( This was at 645 AM) Also, felt the price was a bit higher than most Embassy Suites I have stayed at.
One reason why I love to stay at the Embassy suites is for the evening snacks and drinks. Many times it gets very crowded and there is literally no place to sit. Unfortunately, 2 times out of 4 I was unable to participate in the evening snacks because no chairs were available.
As far as the area, it appears safe and lots of shopping within a short driving distance . Lots of places to eat and there is a mall within 5 miles.

I have decided that in the weeks to come I will be staying at Homewood Suites.
.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 25, 2014
Dear Valued Guest, We like to apologize for your experience with our breakfast and are sorry you were not able to find a seat at our evening reception. We are pleased you found our location to be convenient and clean. You will be pleased to know we are changing our furniture soon. We hope you will give us another and appreciate your loyalty to Hilton. Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro, United States
1 review
4 of 5 stars Reviewed July 16, 2014

I was received well by reception station, 5 mins later I was on my way to my room. Enjoyed manager's special each night and made to order breakfast. Hallway was a little loud with children running the halls, but it didn't disturb my accommodations. Would recommend this hotel to others.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 17, 2014
Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! We hope to see you again soon. Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Massachusetts
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2014

We came here to stay overnight and were treated like royalty. The front staff couldn't be anymore helpful and you have to come here just to meet the two women cooking breakfast. They started my day on a great note. We ate at the steak house on site it was very good.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 17, 2014
Thank you for recommending us and for choosing to stay with us! We are thrilled you enjoyed your stay. I look forward to sharing your comments with our staff. Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed here with our four children. Beautiful hotel and great location. Rooms were clean and spacious. Breakfast was excellent! I requested a quiet room and was very pleased to find we were on the top floor tucked in the corner. Very quiet! We will stay again when driving through Virginia.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 14, 2014
We will look forward to your return. Our suites work well with multiple people staying! Thank you for choosing to stay with us! Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 12, 2014

We have found that Embassy Suite hotels are always a good bet. Regardless of what city they are in, they are consistently clean and comfortable. We only spent one night at the Embassy Suites in Richmond, but were very pleased with our stay.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 14, 2014
Thank you for recommending us and for choosing to stay with us. It pleases us to hear you enjoyed your stay. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Charleston, West Virginia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 11, 2014

We stayed here on our way to the Outer Banks. The front desk personnel were excellent when we checked in, all the hotel employees were very friendly and accommodating. The beds were great got a decent nights sleep. The negatives at this property were quite a few. The carpet needs updating. they are not the cleanest, the bathroom in our room was not as clean as it should have been, the breakfast is usually on of the best you get when staying at hotels, was subpar. All of the breakfast items were very bland, even the made to order omelet was not very good. The managers reception was not the best, however they did have a couple of very good chip dips and the bartender was very friendly.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 14, 2014
Thank you for taking the time to write a review about your stay at our hotel. We sincerely appreciate your feedback. We are sorry we fell below your expectation as well as ours. We review all our comments and use them to work to improve our total guest experience. Again, thank you for your comments and we do hope you will try us again. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Richmond - The Commerce Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Priceline, Hotels.com, Booking.com, Expedia, getaroom.com, Reservation Counter, Hilton Hotels, TripOnline SA, Odigeo and Tingo so you can book your Embassy Suites Richmond - The Commerce Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites Richmond - The Commerce Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.