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“Business Trip to Richmond” 4 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #9 of 82 Hotels in Richmond
Stanley, United States
1 review
“Business Trip to Richmond”
4 of 5 stars Reviewed May 9, 2014

Great hotel, great managers cocktail reception & breakfast. This trip the shower was not cleaned as there were left over items in the shower and a sweatshirt still in the room. Loved the "suite" situation. Disturbing!!!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 16, 2014
Thank you for your feedback about your recent stay with us. We are very sorry your room was not prepared correctly. We try to be very vigilant in this area because we know how important it is for our guests. We have shared your feedback with our team and are actively working with our housekeeping staff so this situation doesn’t happen again. Good to hear you enjoyed the hotel overall, especially our suite, breakfast, and evening reception. We hope to see you again! Best Regards, Kathleen Lyons, General Manager
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499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Anderson, United States
1 review
4 of 5 stars Reviewed May 8, 2014

Very close to downtown Richmond, shopping, dining. Very friendly and helpful staff. Amenities were nice. Easy access from the Interstate. It was very relaxing and quiet. I would recommend staying here anytime you are in the Richmond, VA area.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 16, 2014
Thank you for your recommendation. Warm Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, United States
1 review
5 of 5 stars Reviewed May 5, 2014

Wonderful, friendly staff, clean comfortable rooms and meeting facilities, food and reception was top quality. Used for a business trip it was an outstanding value and would definitely book again in the future. Every one in the group agreed.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 6, 2014
It pleases us to hear you enjoyed our Conference Center and at the Embassy Suites Richmond hotel! Thank you for sharing your thoughts. Best Regards, Kathleen Lyons, General Manager
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Appleton
1 review
5 of 5 stars Reviewed April 29, 2014

I was there for the 'Lois Club' convention April 3-8, 2014. Bobby was great! Breakfast each morning that we were there was just super! Same as 'Happy Hour' each evening. The food at out dinners was very good, also.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 6, 2014
We enjoyed hosting your club! Thank you for giving us feedback, Kathleen Lyons, General Manager
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Pittsburgh, Pennsylvania
Top Contributor
100 reviews 100 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 27, 2014

Overall, the place could use some updating but I dug the decor in the center of the hotel. My only complaint was that there was no bath tub - only a shower and it was easy for water to get over the bathroom floor. Overall, service was good and location was convenient.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 6, 2014
Thank you for sharing your thoughts. Our suites with double beds do have a tub if needed for the future. We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager
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Aberdeen, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 24, 2014

Old and needs a face lift. The beds are horrible. Bathroom is horrible. No tubs. Had to stand on side of Toilet to close the door. Can hear all the noise from the hallway all day and night long. Dishes can be heard from buffet on the 5th floor.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, April 28, 2014
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Best Regards, Kathleen Lyons, General Manager
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2014

I tend to choose Embassy Suites when traveling with family. We stayed for the weekend. The room was a little smaller than I expected. And the set up of things in the room were a bit different than other embassy suites that I have stayed in. The coffee maker was in the bedroom on the sink. The microwave was in a cabinet above the sink in the living room. The bathroom is in the bedroom and it is extremely small. I saw the evening reception while walking by. Everyone seemed to be enjoying themselves. They had an attendant checking tickets, I assume to make sure you were a guest of the hotel. (I'd never seen that before). Breakfast was great. Dirty tables didn't stay that way for long. It seemed as soon as people got up, housekeeping was there to clean up. The attendant at the omelet station was very friendly. I was in room 227, close to the elevator. I wasn't bothered from elevator noise. Next time I'd request to stay on a higher floor. We opened out blinds to get some sun light and our view consisted of the back of the building. (Gravel and plain wall). Rooms higher up seemed to have small balconies. I would stay here again.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, April 24, 2014
Thank you for posting a review and for staying with us when in Richmond. We look forward to your return! Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#9 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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