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“Holiday trip” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #9 of 82 Hotels in Richmond
Woodstock, United States
1 review
“Holiday trip”
5 of 5 stars Reviewed January 2, 2014

We came to visit family for the holidays and needed an allergy free place to stay. The staff was awesome! The accomodations were clean and fresh. The food was delicious!! First time my kids were old enough to remember staying in a hotel, they can' wait to come back!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
Great to hear you enjoyed your stay. We hope you will bring your family back soon for more memories! Best Regards, Kathleen Lyons, General Manager
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462 reviews from our community

Traveler rating
    247
    138
    48
    22
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
burlington new jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2013

stayed at this hotel weekend of December 27-29 horrible we had special needs children and babies one room smelled like cigarettes one room smelled so strong of marijuana we had to move all the kids into one room the food was horrible cold and bacon half raw we do not eat raw pork the pool was so nasty and smelled like poop brown stuff came off on the towels we did not go back in overall this is the worst Embassy suites we have ever stayed and we will never ever stay here again this place should be closed for $300. you should be ashamed.... will never ever recommend or stay here every ..... I am going to alert Richmond health department this place needs to be inspected it is not sanitary

Room Tip: do not choose this hotel
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
The health and safety of our guests is of the utmost importance and is always a focal point of our operations. We appreciate you bringing this to our attention and are sorry you did not have a good experience during your weekend at the hotel. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spain
Top Contributor
345 reviews 345 reviews
84 hotel reviews
Reviews in 115 cities Reviews in 115 cities
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed December 28, 2013

We stayed three nights arriving on Christmas eve.

The plus side, easy to find and park. The location was good for local attractions and for day out visits to other attractions.

The down side, the room was a bit on the tired side with scuffed furniture and marked doors and walls. The walls are paper thin and you can hear the people in the next room.
I always find it hard when I am told that breakfast or an evening reception is complimentary,it is not ,---you have paid for it---it is marketing.
The hotel interior which looked quite good had a strong smell of chlorine from the pool. The pool water looked cloudy and we did not use it for this reason.

The breakfast was Ok with the usual choices.

The evening reception,on our first night was in the bar and then in the breakfast area after that.
They had a limited wine selection to choose from and this experience compared to other Embassy Suites we have stayed in was not pleasant.

The staff were all friendly and helpful.

My comments may sound a little harsh to some buy may I say this ,my lady partner and I are on a driving holiday with duration of just over 6 weeks. We are staying in mainly Hilton group hotels and I do grade as I find. This hotel comes under average from me.

A point to the hotel bring your rooms up to a better standard as marks on walls etc are not acceptable as it makes the room experience feel shabby.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
Thank you for you loyalty to Hilton. Your comments are important to us and we appreciate your thoughts and they will be shared with our team. We hope you will consider us again and your experience will exceed your expectations. Enjoy the remainder of your 6 week holiday! Best Regards, Kathleen Lyons, General Manager
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Weare, New Hampshire
1 review
5 of 5 stars Reviewed December 27, 2013

I read the reviews on this hotel and it seemed to be a nice place, however I was consistently surprised by the extras. The hotel lobby had a beautifully decorated Christmas tree and other tasteful holiday decor. The front desk person was pleasant enough for a 4am check in. Our room was a king size. It also had a pull out bed, fridge, microwave, toiletries, iron.,ect. When I realized there wasn't a coffee maker, they sent one right up. The room had some upgrades and was clean; no complaints. In the morning, my husband and I had the most amazing continental breakfast. They went above and beyond: eggs, home fries, sausage, bacon, French toast, an aray of cold cereals and beverages, bagels, fruit, and omelet station and anything else possible anyone could wish for in a breakfast. The food was delicious and fresh. The atrium in the center of the hotel was beautiful and well cared for. The running wAter throughout was soothing. Every evening, the hotel offered complimentary happy hour from 530-730, anything from the bar and as many as we wanted. Staff was friendly and we're always around. When I called down to the front desk asking about the hours of the pool, I was again pleasantly surprised to hear that the pool was closed at 10:00 to kids and from 10:00 to midnight, it was open for adults only. Our bed was really comfortable and we loved being able to open the sliding doors to our balcony. No issues with noise or things not working. The bathroom in The room was small but efficient. Extra vanities and sinks could be found in the bedroom area as well as the living room. No HVaC issues. We really enjoyed our stay here and would absolutely return again. Thanks Embassy Suites!

Room Tip: I chose a room not near the elevator as I heard these were louder. We were also on the fourth floor...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
We hope to see you again and again at the Embassy Suites Richmond! Our Atrium, Cooked-to-Order Breakfast, nightly Manager’s Reception, large Suites, and service driven Staff set us apart in Richmond. We hope to keep earning your business and thank you for your thoughts! Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg,VA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2013

This is my second stay at an Embassy Suites, and I must say that it exceeded my expectations again. The rooms are modern, clean and spacious. The staff is very helpful , and the free breakfast is very good. The free reception is a bonus which helps guests unwind at the end of a busy day. I now look for an Embassy Suites whenever I book a hotel!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
Dear Valued Guest, Thank you for your recommendation for the Embassy Suites Richmond Hotel. We are thrilled to have won you over with value and quality of our suites! Thank you for your kind words about our staff. We are very happy to hear you will be looking for Embassy Suites in the future! Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 22, 2013

We got this as part of an auction package. We loved the pool, spa and fitness area as well as the manager's reception and breakfast. The bedroom was exceptionally quiet and there was plenty of space. We will definitely be going back to "get away" for a weekend.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, January 8, 2014
Dear Valued Guest, Thank you for recommending us. We look forward to your return ! Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 12, 2013

We just had an extended stay due to a family member's death, and the staff was so nice -- changing dates and putting some flowers in the room. Beyond what could be expected. Of course, love the breakfast and happy hour. And the exercise equipment was all up to date and the fitness room really clean. A really great Embassy Suites -- convenient location and great staff. Thanks.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, December 16, 2013
Dear Valued Guest, We are thrilled to have won you over with our staff’s service, location, and accommodations during your stay at the Embassy Suites Richmond Hotel. It pleases us to hear we might have made a tough time just a bit better for your family. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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