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“Don't expect much” 2 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #8 of 81 hotels in Richmond
Oakland Township, United States
1 review
“Don't expect much”
2 of 5 stars Reviewed August 28, 2013

Had two rooms for 3 nights and regret staying here. One of the rooms had a horrible smell and the sinks in the rooms barely drained. The noise level was insanely loud. Its as the Hotel had no regard for people sleeping after midnight. We requested side by side rooms and were asked to wait a few hours so they could accommodate. Once we went back 8 hours later we were pretty much laughed at for waiting from someone else behind the counter. 4 kids and one being 2 months old really didn't help the situation. Walked into the pool area to show my kids what the pool looked like to find a kid peeing in the spa! What's wrong with people!!! We will chose somewhere else next time. The only positive thing was the breakfast.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, September 12, 2013
Dear Valued Guest,
We are sorry the only part of your stay you enjoyed was breakfast. Please know I would welcome speaking to you about your experience and can also best assist you directly, 804 521-1600. We are disappointed your experience did not meet either of our expectations. Best Regards, Kathleen Lyons, General Manager
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377 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 26, 2013

This is our second stay at this Embassy Suites. Our first stay 2 years ago was very nice. The room was clean and the bed was very comfortable. We stayed last weekend for 1 night on our trip back to Boston from Orlando. We were given a 1 bedroom executive suite. The room is quite a bit larger then the regular 1 bedroom to accommodate a conference table and chairs. My issues with our stay this time was the room was not very clean. It was extremely dusty on all the furnishings and light fixtures. The bathroom was very small and the paint on the ceiling was peeling. The light fixture in the bathroom was opened to expose behind the trim ring which was very dirty. The sofa bed had a very noticeable SAG in the mattress. We are Hilton Honors members and will usually choose Embassy Suites for the larger rooms and amenities. We may have to try something different on future visits to the area.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, September 12, 2013
Dear Valued Guest,
We are disappointed to hear your experience left you unlikely to return. We apologize for the issues, and we will address the matter. We do hope there is a chance you will give us another try when back in Richmond, we really want to show you that we can exceed your expectations! Please contact me directly if I can be of assistance, 804 521-1600. Warm Regards, Kathleen Lyons, General Manager
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honolulu, United States
1 review
5 of 5 stars Reviewed August 26, 2013

We stayed for 4 nights. Everyone there was very nice. What surprised most was the reception at night. It runs 5:30 and 7:30 and provides great snacks and drinks. Even beer was free!! The breakfast was very nice too. The hotel was close to U of R and shops. We will stay there again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, September 12, 2013
Dear Valued Guest, It pleases us to hear you enjoyed our Complimentary Breakfast and Evening Reception. We are glad you enjoyed your stay and yes, we are a very convenient location if going to the University of Richmond. Thank you for sharing your thoughts. We hope to see you again soon! Yours in Hospitality, Kathleen Lyons, General Manager
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Tennessee, USA
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 21, 2013

We were very disappointed with this hotel. We stayed here because we were traveling with two grandchildren and thought the larger room would be nice. The room was small and tired. This is not a hotel that we would revisit.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, September 12, 2013
Dear Valued Guest,
We are also disappointed your expectation was not met. If I can be of assistance, I reached directly, 804 521-1600, to discuss your experience.
Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, United States
1 review
4 of 5 stars Reviewed August 21, 2013

The hotel was great just has problems with the comforter being stained. These items really need attention because people cover themselves with these items. Overall great hotel and great customer service

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, August 23, 2013
Thank you for your thoughts and comments on your experience at the Embassy Suites Richmond. While we are pleased that you overall enjoyed the hotel and staff, we are disappointed with the oversight regarding your comforter. We apologize this was not caught and hope you will still consider us in your future travels. We are available if you prefer to reach out directly to us as well. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2013

The hotel was average. A little dated, but served the purpose for which I came to Richmond. The staff was nice, helpful and patient. My only issue is that the sofa bed mattress was uncomfortable (I gave my mom the room with the bed and I stayed in the living room). I put a few blankets between me and the mattress and it was fine...not great, but bearable. The housekeeper did not vacuum the floor the first night so I left a note to reminder her/him.

Room Tip: The sofa bed is not comfortable.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, August 23, 2013
Dear Valued Guest, Thank you for choosing to stay with us and for your feedback. We hope we get another chance to provide you with a better experience and apologize for the issues you mentioned. Kind Regards, Kathleen Lyons, General Manager
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Bangalore, India
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 14, 2013

The rooms were quite spacious with a separate living room and a bedroom. The room had facilities for a business traveller / family like microwave and mini refrigerator. One unique aspect in the room is the wash basin in the bedroom apart from one in the bathroom. The hotel had a small indoor pool, gym and jacuzzi. The breakfast was adequate and evening reception manager was great. The downside - location is not very convenient little away from Richmond downtown and there are no good eateries/restaurants nearby.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, August 23, 2013
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your thoughts! Kind Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Richmond - The Commerce Center

Also Known As:
Embassy Suites Richmond - The Commerce Hotel
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond
Richmond Embassy Suites
Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Richmond
#9 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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