We have stayed at Embassy suites in three other cities. We have had very good experiences at all four. This was no exception. We were in town for a LAX tournament in Midlothian. 3 nights..
Positives were many - The rooms were spacious and clean, fold out bed pretty comfortable, terrific and polite housekeeping staff, and the food at breakfast was usually hot, always being replenished, and delicious. The made to order chef was a really nice guy who never stopped cooking...The front desk staff were fast, knowledgeable, and very pleasant. Our online reservation rates were intact, and we had no problems checking in and even got an extra half hour for late checkout. Parking was decent and close. the 24/7 laundromat saved our butts when our daughter realized she didn't air out OR wash her gear after a week of practice in 100F heat...detergent and fabric softener available in a rather tiny but handy general shop across from lobby.
It's hard to point out any negatives, but there were a couple. The trouble isn't really found with the hotel, but with clueless guests that make everyone else's stay unpleasant. Two things could have made this a five star review. Embassy suites has large central atriums and they can be noisy if you are not used to it. Some people are too stupid to realize they are in a public place where people SLEEP; same ones who don't know how to tell time.... management and even corporate can begin an education process for all guests to remind them to use lower volume after 11 PM in the atrium. Still, some morons thought it was cool to talk to each other from the balcony at 1 am. I also would've liked to see a cleaner swimming pool ( pretty filthy) and staff lifeguard, or staff control, to deal with parents who are clueless on how to keep their kids under control. I have 3 teenagers who are far from perfect, but these 6 teen girls were just plain obnoxious and rude. It's sad to see such a decline in personal responsibility among parents and their kids on the road these days.
Great tournament, really good hotel. 4 stars out of 5.
Try for top floors. Avoid rooms near ice machine or elevator if you can.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 9, 2013
Dear Valued Guest,
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Thank you for being an Embassy Suites fan! Please keep returning for more of our Full Cooked-to-Order Breakfast, Complimentary Evening Reception and Friendly Staff. We appreciate your feed back and will share yours with our team. We apologize for the noise created by other guests and behavior as you described, it is disappointing too and important for us to manage. We have also just converted our pool to a salt water pool. Best Regards, Kathleen Lyons, General Manager Embassy Suites Richmond
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.