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“Wonderful Stay” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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Ranked #8 of 81 hotels in Richmond
New York
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
“Wonderful Stay”
5 of 5 stars Reviewed June 17, 2008

From the moment we stepped up to the reception desk to the moment we left 4 days later, we were treated wonderfully. EVERY person employed by the hotel that we came upon, spoke to us, whether to say "good morning", or "have a nice day", etc.
The front desk was efficient, professional, and friendly.
It was nice having a 2 room suite that could be separated by closing a door. Yes, the bathroom was on the small side, but we'd rather have the bedroom & living area be as large as they were rather than make the bathroom larger. (we did have a slight problem regulating the shower water temperature.) There was also a sink & mirror in the bedroom area which was a nice extra. The "kitchen" area was adequate with a small fridge & microwave.
The included breakfast every morning had a wide assortment of food including fruit,pastries/muffins, hot & cold cereal,bacon/sausage, and delicious made-to-order omelets.
Went to the evening reception/cocktail hour once---was nice. The front lobby was a comfortable area place for meeting up with other members of family.
Would DEFINITELY stay here again !!

  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Any
English first
new york
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 1, 2008

I made my reservation for this hotel for my return home from Florida for April 26 since the reviews seemed to be so favorable. I really don’t know what happened! My husband, 5 year old son and I stayed in a room with a king bed and pull out couch. First off, the rooms are being renovated. The shape of the room we had seemed very odd. There was a living room/kitchenette area. Then a very SMALL hallway, a very SMALL bathroom to your right and then the bedroom. The bathroom is VERY small to the point where you can't even open or close the door without having to step to the side. I said to my husband that they made the door bigger than the bathroom itself. The bedroom is a fairly good size.

First problem - Refrigerator did not work. However, they did replace that right away.

Second problem - The air conditioning unit started to leak. Maintenance came and drained the cover, but the unit kept leaking all night (in essence keeping me up with the dripping sound all night long!!!!)

Third problem - Like I mentioned above, this hotel is having the rooms updated and unfortunately workers decided to start loading and moving furniture, supplies, etc. right down the hall from my room at midnight!

Fourth problem - As I was leaving the next morning (after being up all night) and proceeded to check the bed in the bedroom for anything I might have left under the sheets, I lift the sheets up and there running around the bed is a big centipede! That kind of did it for me.

Needless to say, I sort of told them at the front desk what I thought of their hotel on the way out. I was very disappointed and of course would never stay here again or ever recommend it.

Oh, by the way they have a breakfast buffet that is included in the price, but unfortunately I never go to try it since I wanted to get out of there as soon as possible!

Stayed April 2008
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Newtown, Connecticut
Top Contributor
110 reviews 110 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
274 helpful votes 274 helpful votes
5 of 5 stars Reviewed April 16, 2008

Visiting University of Richmond with our daughter - only a short drive to campus. Right off the highway, near a host of restaurants, etc.
$189 + 25tax =$214 on hotel website w/ AAA. Great, friendly staff. Quick delivery of extra pillows, towels. Newly & tastefully refurbished rooms (almost "too" new - still has that fresh carpet smell). Comfortable bed, great bath w/ plush towels. Real two room suite - privacy for parents/kids. Sliding door to a small balcony (a hotel where you can actually get some fresh air)! All the amenities (free internet via provided ethernet cable). If you like atriums, this one is par for the course. Excellent INCLUDED breakfast w/ made to order omelets. Maybe we Northeasterners are not used to Southern hospitality, but the staff here was incredibly friendly (even the construction guys working on the ongoing renovations). All in all, this was what this weary family needed after over nine hours on the road. Would stay here again without hesitation.

  • Liked — Friendly staff, new rooms
  • Disliked — Would be that much better once renovations completed
  • Stayed April 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeast
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 2, 2008

My husband accompanied me while I attended a weekend business meeting. The hotel check-in was quick and accurate, lobby and facilities are beautiful, room very comfortable (although the bathroom's a bit small, but it's not a major problem because there are sinks in the bedroom and in the living room suite as well).
The breakfast buffet that came in the room fee was wonderful - wide selection, high quality, including fresh fruit in late February -early March. I ate the lunch buffet as well, and white it's a little pricey ($15) there's a lot of selection and the quality was good. It was very convenient not to have to leave the hotel.
My conference enjoyed wonderfully comfortable chairs, great food and beverage services, and a clean, quiet environment.

  • Liked — Restful environment, great room, close to museum, restaurants, etc.
  • Disliked — I had no problems except with people who let their children run wild, but that's not the facility's fault.
  • Stayed March 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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NJ
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 21, 2008

We stayed 3 nights here for president's weekend with 2 kids for sightseeing and to check out University of Richmond.The hotel is under going renovations but it was not intrusive. we saw workmen in the the elevators, (they always let us go first) but we never heard a noise. Our room smelled a little musty and seemed smallish and clearly had not yet been renovated but it was ok. .Breakfast on the buffet was average but the omelet station was always first rate and if you asked for crispy bacon, the man serving bacon gave you crispy! the food at the evening reception was more varied than at other embassys, but not many mixers for drinks( no triple sec).the hotel is convenient for UR and has plenty of area restaurants. Four of us stayed but the kept leaving us only 3 towels, even after we asked for more the first night.I read other reviews that called it average, and was doubtful, it was nice but the word average is what comes to mind.

  • Stayed February 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Durham, United Kingdom
Top Contributor
69 reviews 69 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed February 11, 2008

Stayed at this hotel whilst travelling on business and it was a pleasure to check in.
The staff are very friendly and make you feel very welcome.
The rooms have a bedroom( with a lovely comfy bed), small lounge and bathroom.
There was a desk and internet facilities in the room too.
Apparantly there was a gym and pool but unfortunately I didn't have time to to visit them.
There was a happy hour with free drinks early evening which was a nice touch and the breakfast had a good range of hot and cold food.
Although there was some renovation work being carried out this did not affect my stay at all.
Would definitely stay again.

  • Liked — All of it was ok
  • Disliked — nothing to find fault with
  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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New York City, New York
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 28, 2008

In short, I agree with the other reviewers' positive experiences.

A high quality property with a new feel and very helpful friendly staff that is well located in West Richmond. I would happily stay here again.

  • Liked — Friendliness of staff
  • Disliked — cluttered breakfast restaurant area
  • Stayed January 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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