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“dont expect hot water OR pleasant staff” 1 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #10 of 82 Hotels in Richmond
Philadelphia, United States
1 review
“dont expect hot water OR pleasant staff”
1 of 5 stars Reviewed June 30, 2013

No hot water... "Just wait 30 minutes or so and there should be enough for you to take a shower." Night manager doesn't like to call taxi's for people. He will provide you a phone number but doesn't want to be bothered with making the calls.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 10, 2013
Thank you for taking the time to leave a comment about our hotel. We are sorry to hear we have failed in delivering a truly satisfactory stay and would like to deeply apologize. We have proceeded with an evaluation of our boiler to investigate why if failed, as this in not an acceptable or regular occurrence. Please know we do take your comments seriously and share them with our team and will follow up with them. We remain available should you wish to share any additional feedback with us, and can best assist you directly, as I can be reached by phone 804 521-1600. We hope you will still consider Hilton in your future travels. Best Regards, Kathleen Lyons, General Manger
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Forest, United States
1 review
3 of 5 stars Reviewed June 28, 2013

We stayed at the Embassy Suites while in town to visit Kings Dominion. This particular location was a bit too far given the heavy traffic in Richmond. The hotel was clean and staff was very friendly. Overall experience was good, but would not select this location for the same trip just based on location.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 1, 2013
Dear Valued Guest,
We hope your experience will bring you back to stay with us again. Thank you for posting a review. Best Regards, Kathleen Lyons, General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed June 27, 2013

Service wonderful, check in and out was very smooth. Bobbie was very helpful, scheduled my taxi, instructions on wireless were easy and cook to order omlet was fantastic! I would recommend this hotel!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 1, 2013
Dear Valued Guest, Thank you for your review and the opportunity to pass on your kind words about Bobby! We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranford, New Jersey
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 24, 2013

During our southern drive for summer family vacation, while en route we decided to stop for the night rather than drive through. Searching the i phone we found the Embassy suites in Richmond VA. We like Embassy Suites as the room is large enough for our whole family and breakfast the next morning is included. While on the phone's brower, we thought we were calling Embassy Suites direct. It was only after trying to confirm a later arrival and trying to look up our Hilton Rewards number was I redirected right to the hotel's front desk. I foiund that I had booked a room for the night through a 3rd party service ( Like an Expedia or Hotels.com) Never once did they tell me this. Nathan, from the hotel itself, went far above and beyond to help me get this 3rd party reservation canceled and re booked direclty through him. He was also able to discount the rate for us as we were arriving after midnight and leaving by 8 th enext morning. Clean and comfotrable rooms coupled with exceptional service.
Highly recommended

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 25, 2013
Dear Valued Guest, Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2013

Coming from Hershey to Myrtle Beach and stayed due to Hilton Honor Member and trip advisor. Excellent location, near Short Pump Town Center with many restaurants. Location is right off 95 and 64. Property is beautiful and atrium is great/ Breakfast was perfect as was managers reception the night before. The hotel was very busy, but there was plenty of seating. The room was very clean and large. We will be back the next time our plans find us near Richmond. Keep up the great job

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 24, 2013
Dear Valued Guest, We are glad you were able to stay at the Embassy Suites Richmond and found our location to be convenient. It is great to hear you enjoyed our complimentary Evening Reception and Cooked to Order Breakfast. Thank you for choosing to stay with us and we hope you will return when your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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Troy, Ohio
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 19, 2013

We enjoyed our 2 day stay, the breakfast was amazing, the staff was friendly and very attentive. Our room was nice and quiet, and the cocktail reception was fantastic, the staff had Shirley Temples for the kids, and plenty of snacks. The bed in our room was wonderfully comfortable, the shower was huge, and hot. I cannot imagine staying anywhere else in Richmond for the price, we will certainly be coming back again!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 20, 2013
Dear Valued Guest,
Thank you for being an Embassy Suites fan! Please keep returning for more of our Full Cooked-to-Order Breakfast, Complimentary Evening Reception and Friendly Staff. Best Regards, Kathleen Lyons, General Manager Embassy Suites Richmond
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Fredericksburg, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed June 11, 2013

We've been ES guests before and have always been happy. This hotel has mold growing on bathroom doors, "yellowed" old lumpy pillows in need of replacement, a broken window that wouldn't lock with broken hardware and an electrical short in the lamp.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 25, 2013
Thank you for your review. We sincerely apologize for all of the items you encountered during your time with us. If you would please contact us directly, we will be more than happy to assist you. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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