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“A Hotel like no other” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #7 of 81 hotels in Richmond
Willingboro, United States
1 review
“A Hotel like no other”
5 of 5 stars Reviewed June 8, 2013

With a ground floor that looks like a rain forest complete with pond and wishing well, we crossed a bridge forgetting we were in a hotel and our vacation experience just beginning. Even though I have been to this particular hotel many, many times with my first wife, children and grandchildren, I wanted to share the experience with my new wife who had never been to this Embassy Suites hotel. She was not disappointed!!! R. Enos

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 10, 2013
Dear Valued Guest, We would like to thank you for your loyalty and we hope you and your family will continue to stay with us for many years to come! Congratulations on your wedding, Kathleen Lyons, General Manager
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378 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed May 30, 2013 via mobile

So many of the employees went above and beyond to make our week wonderful. Mara, Yana, Shary, and GoGo should all be considered assets to the hotel for their wonderful customer service. With three small children, traveling can be difficult, but these guys made everything easy. We will be coming back!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Thank you for your kind comments about the service driven staff at our Embassy Suites Richmond Hotel. We have shared your comments with them and thank you for the opportunity to recognize them. It was our pleasure to be your home away from home and we will look forward to you and your family returning! All the Best, Kathleen Lyons, General Manager.
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Winston Salem, United States
1 review
5 of 5 stars Reviewed May 30, 2013

We went to King's Dominion for a family trip and stayed at the Embassy Suites. It was an easy drive from the hotel to the park. The staff at the hotel was great. The service was great and the room was great.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Dear Valued Guest,
We are please you enjoyed your stay with us and found us convenient for your family trip to King’s Dominion. We hope to see you again. Best Regards, Kathleen Lyons, General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed May 29, 2013

The staff was extremely helpful, professional, courteous and attentive to details for our event. That is the reason that we keep coming back. We have scheduled three upcoming events for our Sorority with this hotel because of the staff, service and location. My hotel room was very clean and I did not want to get out the bed because I slept so well.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Dear Valued Guest, Thank you for your recommendation for the Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service and the quality of our suites and your event experience. Thank you for your kind words and are thrilled you will be returning with your group. Best Regards, Kathleen Lyons, General Manager
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Portsmouth, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 25, 2013

This motel needs updating. Employees need training in customer service. We, along with other friends (a total of 5 rooms in our party) checked in right around 3 pm. The carpet needs to be replaced throughout the whole complex, dirty and very worn. One of our friends was assigned a smoking room. They did NOT request this and when they tried to have it changed, they were told an air cleaning machine would be brought to the room. It was, but the room still reaked of smoke and our friend is allergic to smoke. When they again went to the front desk to request a change of rooms they were told the motel was full and they could not make any changes to their room. It was still early in the afternoon, so there is no way the whole motel could be full nor could everyone that had a reservation have checked in by this time. Finally, after a third visit to the front desk, their room was changed, but very begrudgingly. These guests were Hilton Honors timeshare members. The breakfast was excellent, however. I will not return to this motel as the rooms were misrepresented on the Internet and everything, furniture, carpet, curtains are all very worn and need replacing. More like a Econo Super 8 hotel than an Embassy Suites hotel. Do not recommend!

Room Tip: Make sure if you are not a smoker that you specifically request NON-SMOKING!!!!
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Thank you for your review. We sincerely apologize for all of the inconveniences you encountered during your time with us. If you would please contact us directly, we will be more than happy to assist you. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager
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KANSAS CITY, MO
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 24, 2013

The hotel is in a easy location to find with restaurants in walking distance. The lobby is very nice with several spots to sit and relax. I had a suite with a king sized bed. The living room was a nice size with a large flat screen TV. The bedroom was very large but I was surprised to see a vanity with a sink located in the room. When I went into the bathroom, I knew why. It was nicely decorated but it was so tiny. Two people could not move around in the room so I figured that's why they put a sink in the bedroom. I wondered why they didn't make the bedroom smaller and have a bigger bathroom.

The nightly reception was very nice. The bartender was so friendly. She walked around and told everyone it was time for a last drink before they closed. They could have had a bigger variety of snack but the dip and chips were good.

The next morning at breakfast it was very crowded. There was a large group of high school aged kids there and they came all at once. The breakfast area is very nice but not very big. I couldn't find a place to sit so I took it up to my room. There was a good assortment of food to choose from. I thought the staff did very well considering the amount of people with keeping everything stocked.

I did not notice a problem with slow elevators but each one was very full. I was also on the second floor overlooking the dining area and it did not seem loud to me. I would stay there again.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Dear Valued Guest,
Thank you for taking the time to share your experience. Thank you for your kind words about our bartender and we are sorry you had difficulty finding a place to sit at breakfast. We are so glad you were able to stay with us and hope to see you again soon! Warm Regards, Kathleen Lyons, Embassy Suites Richmond
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Richmond, United States
1 review
5 of 5 stars Reviewed May 22, 2013

This hotel was wonderful. I was in awe at how beautiful it was. Very Neat and Clean, great breakfast and Managers Reception with Free drinks in the evening. We will definetely be staying here again in the near future.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 31, 2013
Dear Valued Guest,
We are very pleased you will return to the Embassy Suites Hotel next time you visit Richmond, VA! So glad you were able to experience our Full Cooked-to-Order Breakfast & Manager’s Reception. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Richmond - The Commerce Center

Also Known As:
Embassy Suites Richmond - The Commerce Hotel
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond
Richmond Embassy Suites
Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
#9 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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