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“First time in Richmond” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #9 of 82 Hotels in Richmond
Northfield, Vermont
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“First time in Richmond”
5 of 5 stars Reviewed May 8, 2013

Very nice hotel and the price was not expensive. Very friendly staff, great made to order breakfast, and even free drinks and snack foods for two hours every eve. The rooms were very nice and clean. The inside of the lobby was beautiful, I felt like I was in the tropics!

Room Tip: I think any room is good, it was very quiet
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 13, 2013
Dear Valued Guest, We hope you return again to enjoy our value with our Complimentary Cooked to Order Breakfast and Manager’s Reception. Our staff takes pride in taking care of our guests and your comments are appreciated. Thank you for sharing your experience at the Embassy Suites Richmond. Yours in Hospitality, Kathleen Lyons, General Manager
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486 reviews from our community

Traveler rating
    261
    144
    50
    23
    8
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197
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
NJ
Top Contributor
95 reviews 95 reviews
22 hotel reviews
Reviews in 48 cities Reviews in 48 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed for a night on a business trip and the hotel is very conveniently located and maintained well. Although I got a first floor suite, the room was quiet. Their breakfast buffet was good and all in all a good hotel to stay and ideal if you go by train.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 8, 2013
Dear Valued Guest, We are glad you were able to stay at the Embassy Suites Richmond and found our location well kept and convenient for a hotel close to the Staples Mill Amtrak Station. Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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Atlanta, Georgia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 7, 2013

I really look forward to staying at this hotel. It is a great value. It is clean and the staff are very pleasant. The hotel has a very relaxing and comfortable atmosphere. The breakfast is abundant with a good selection of items to fit any dietary plan. The hotel is in close proximity to restaurants or any where that you want to go. I heartily recommend it. You won't be disappointed.

Room Tip: I've never stayed in a "bad" room. The elevators tend to be a bit slow, especially on...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 8, 2013
Dear Valued Guest, We look forward to your return to the Embassy Suites Richmond and will continue to work hard keep you returning! Best Regards, Kathleen Lyons, General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed April 25, 2013

Embassy Suites is really a nice hotel and makes you feel at home. Very much a friendly atmosphere. The rooms are also clean and have good facilities. I also like te sepperate room and lounge area. I would recommend this hotel to all my friends and associates and would personaaly use it again. The staff was overall friendly and helpful.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 7, 2013
Dear Valued Guest, We treasure your comments, especially making you feel a home with us at the Embassy Suites Richmond! Our large Suites and service driven Staff set us apart in Richmond. We hope to keep earning your business! Best Regards, Kathleen Lyons, General Manager
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Charleston, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 23, 2013

Location is convenient for almost any downtown or Richmond meeting. It is only 3 minutes from the interstate, but far enough to be quiet. All aspects of the property met or exceeded the high standards of Embassy Suites.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 7, 2013
Dear Valued Guest, We are glad you were able to stay at the Embassy Suites Richmond and found our location to be convenient and well kept. Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2013

Arrived 9pm after traveling for hours in thunderstorms. Room key would not work in door but door was open. Maintenance arrived quickly, battery change didn't work, so he had to replace entire lock. Whole thing only took about 10 minutes...very efficient. Our room was a one bedroom (with a sink/coffee maker) with a pull out couch and bath in between. We had a full bar area with a refrigerator and 2 TV's. All was updated and was really comfortable. Late dinner was good but they were super short staffed (they were nice about it). Breakfast was also very good but personal omelet line was long. Tables were all full but there's an overflow room next to the main seating area. Many reviews said it was very noisy. Maybe we were tired but we didn't hear a thing. Only 7 minutes from University of Richmond, front desk has perfect directions. Convenient for college tour and would stay again if in area. Did not have time to check out pool/workout area.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 7, 2013
Dear Valued Guest, thank you for taking the time to post a review. We are sorry the battery in the lock caused a delay for you getting into your room after traveling in bad weather. We hope you will visit us again if you return to Richmond and come back to enjoy our Manager’s Reception. Best Regards, Kathleen Lyons, General Manager
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Roanoke, United States
1 review
5 of 5 stars Reviewed April 20, 2013

I would recommend this hotel to anyone. You are greeted by friendly staff who make check in a breeze. The Manager's Reception makes it worth it. The steak I ordered from room service was amazing. The bed was so comfortable I am trying to order one just like it.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 7, 2013
Dear Valued Guest, Thank you for your recommendation for the Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, tasty steak and comfortable bed! Thank you for your kind words and we hope to see you again. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#8 Business Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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