We recently took a trip where we stayed in six different hotels on six different nights throughout the northeast and in Virginia, so we could really notice the differences in hotels. This hotel wasn't quite up to the standard we would expect, though it was certainly fine for our needs that night. Here are just a few things we didn't care for, followed by the things that we did like:
The clock in the room was set to approximately 12:30AM even though it was 7pm when we arrived. It's a pain to fuss with a clock and should be set correctly by the staff. The remote control could barely function (room 511) and was dusty & grimey (gross). There were not sufficient staff at the desk when we arrived- a line of at least five guests, but only one person to check them in. The same was true at the on-site restaurant: only one server meant to serve 3 people at the bar and a few tables for dinner. We had to wait a long time for our food to arrive. And there's a cold breeze from the front door that flows right into the restaurant, so it's quite cold in there! The room was a little scruffy, but seemed fine, and the beds were comfortable.
Those things aside, we really loved the food in the restaurant. The seared tuna with a sesame seed crust (and wasabi sauce...) was a large enough appetizer that I could have it as my entrée, and it was truly delicious, as was the burger that my teenager ordered. The drinks and snacks at the evening guest reception were nice, and the breakfast buffet and cooked to order omelets were great. Even if there was a shortage of staff (check-in desk and restaurant), the ones there were very gracious and helpful. The wifi worked great. Overall, they got the job done. We just thought it could've been better considering how much we paid for the room, etc.