We recently took a trip where we stayed in six different hotels on six different nights throughout the northeast and in Virginia, so we could really notice the differences in hotels. This hotel wasn't quite up to the standard we would expect, though it was certainly fine for our needs that night. Here are just a few things we didn't care for, followed by the things that we did like:
The clock in the room was set to approximately 12:30AM even though it was 7pm when we arrived. It's a pain to fuss with a clock and should be set correctly by the staff. The remote control could barely function (room 511) and was dusty & grimey (gross). There were not sufficient staff at the desk when we arrived- a line of at least five guests, but only one person to check them in. The same was true at the on-site restaurant: only one server meant to serve 3 people at the bar and a few tables for dinner. We had to wait a long time for our food to arrive. And there's a cold breeze from the front door that flows right into the restaurant, so it's quite cold in there! The room was a little scruffy, but seemed fine, and the beds were comfortable.
Those things aside, we really loved the food in the restaurant. The seared tuna with a sesame seed crust (and wasabi sauce...) was a large enough appetizer that I could have it as my entrée, and it was truly delicious, as was the burger that my teenager ordered. The drinks and snacks at the evening guest reception were nice, and the breakfast buffet and cooked to order omelets were great. Even if there was a shortage of staff (check-in desk and restaurant), the ones there were very gracious and helpful. The wifi worked great. Overall, they got the job done. We just thought it could've been better considering how much we paid for the room, etc.
- Official Description (provided by the hotel):
- The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more less
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- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Richmond Embassy Suites