Arrived mid day and was told our room was ready (around noon). We checked in and were sleeping (between 1 and 2 pm) when housekeeping knocked on the door and woke us up to ask when we would be checking out and leaving! Yes, the hotel was full (soccer tournament in town -- which we were participating in), but we had been told our room was ready (and it was), so why did housekeeping come to clean an already clean room?
The manager's reception was a bit disappointing --- yes, free drinks, but the "light appetizers" consisted of tortilla chips and salsa, veggies and dip, crackers and mixed nuts.
The next morning as we packed up (between 8 and 9 am), housekeeping knocked on our door AGAIN (thank goodness we didn't sleep in!) to find out when we would be leaving. If you advertise a 12 pm checkout, why are you knocking on doors before 9 am??? I have never felt as rushed to leave a hotel by the employees as I did with this stay. I like Embassy Suites, but I would hesitate to book at this property again.
- Official Description (provided by the hotel):
- The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more less
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- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Richmond Embassy Suites