What a surprise this hotel turned out to be. I paid almost nothing an got a huge suite, drinks at Happy Hour, breakfast and great service.
If I ever get back to Richmond, this is where I'd stay....in a heartbeat.

We have stayed at this hotel twice so far, and have really enjoyed it both times. The furnishings and interior are slightly worn - our last room could use a paint job. But everything else about our stay was enjoyable. The suite was nice and spacious, and the bed was quite comfortable. The kids loved the inside courtyard, and indoor pool. The happy hour was a great way to unwind after traveling, and I think this point alone could convert me to an Embassy Suites loyal customer. The staff was welcoming and friendly, and made us feel right at home. The free hot breakfast was a great perk - an omelette station, fresh fruit, great coffee....and who doesn't want endless amounts of bacon? We really enjoyed the stay, and we will definitely be returning to the Embassy Suites during our next stay in Richmond.

We stay here once or twice a year, and have always enjoyed the experience. This Embassy Suites offers roomy suites that seem well maintained, and it does what all these properties do in providing a generous manager's reception for a couple of hours every afternoon and an equally generous cooked-to-order breakfast every morning. Depending on your capacity (as well as hunger and thirst), these benefits could be worth $40 per person, so that you get a $140 suite for two for what amounts to $60.
I can add that the place is laid out in an usually complex design, so that it can be difficult to find the public restrooms---but that is by no means a serious drawback.

Let me begin by saying that this staycation for my husband and I was very much needed. I am a full time grad student, I work full time and we have a 12 year old daughter so my time is very limited with my husband. We decided to go to the Embassy Suites in Richmond because it was just a short drive from home and we have had wonderful experiences with Embassy Suites in the past. I only pick hotels with hot tubs because I don't have one at home and I love relaxing in the hot tub. Well, we had a great dinner and great service at the hotel. We changed and went to the hot tub at about 11:00 PM, only to find that it wasn't even lukewarm. My husband called the front desk and he was told that it must have just been refilled and it wasn't warm yet. So, I was ok with just going the next morning. Well, the same thing happened the next morning. We were told by the maintenance man that he would have to drain the tub and refill it and that would take away from the water pressure in the hotel so he couldn't do it. He said it would take 2 hours to heat up even if he could do whatever he needed to do. Sooo, I didn't get to go to the hot tub during our stay. I believe that the front desk manager said that she had that problem the week before but was able to rectify it. We were given $20 worth of movie tickets as an appeasement....did I mention that I have NO TIME for anything but school, work, and family??? I have no idea if or when we will ever use the tickets. I know it may sound whiny but I almost cried when I couldn't enjoy the hot tub because I was so looking forward to relaxing in it during my one night getaway. Also, our room was right over the HVAC system so I barely slept because of the noise of it turning on and off. The sliding door didn't lock but since we were on the 5th floor, we just dealt with it. All in all, I wouldn't go back to this hotel and it is sad because I usually love Embassy Suites.