We have stayed at this hotel twice so far, and have really enjoyed it both times. The furnishings and interior are slightly worn - our last room could use a paint job. But everything else about our stay was enjoyable. The suite was nice and spacious, and the bed was quite comfortable. The kids loved the inside courtyard, and indoor pool. The happy hour was a great way to unwind after traveling, and I think this point alone could convert me to an Embassy Suites loyal customer. The staff was welcoming and friendly, and made us feel right at home. The free hot breakfast was a great perk - an omelette station, fresh fruit, great coffee....and who doesn't want endless amounts of bacon? We really enjoyed the stay, and we will definitely be returning to the Embassy Suites during our next stay in Richmond.