Let me begin by saying that this staycation for my husband and I was very much needed. I am a full time grad student, I work full time and we have a 12 year old daughter so my time is very limited with my husband. We decided to go to the Embassy Suites in Richmond because it was just a short drive from home and we have had wonderful experiences with Embassy Suites in the past. I only pick hotels with hot tubs because I don't have one at home and I love relaxing in the hot tub. Well, we had a great dinner and great service at the hotel. We changed and went to the hot tub at about 11:00 PM, only to find that it wasn't even lukewarm. My husband called the front desk and he was told that it must have just been refilled and it wasn't warm yet. So, I was ok with just going the next morning. Well, the same thing happened the next morning. We were told by the maintenance man that he would have to drain the tub and refill it and that would take away from the water pressure in the hotel so he couldn't do it. He said it would take 2 hours to heat up even if he could do whatever he needed to do. Sooo, I didn't get to go to the hot tub during our stay. I believe that the front desk manager said that she had that problem the week before but was able to rectify it. We were given $20 worth of movie tickets as an appeasement....did I mention that I have NO TIME for anything but school, work, and family??? I have no idea if or when we will ever use the tickets. I know it may sound whiny but I almost cried when I couldn't enjoy the hot tub because I was so looking forward to relaxing in it during my one night getaway. Also, our room was right over the HVAC system so I barely slept because of the noise of it turning on and off. The sliding door didn't lock but since we were on the 5th floor, we just dealt with it. All in all, I wouldn't go back to this hotel and it is sad because I usually love Embassy Suites.
- Official Description (provided by the hotel):
- The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more less
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- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Richmond Embassy Suites