We stayed the weekend of the 9-11. My family loves this hotel and are excited about our trip there every year! As usual the housekeeping service was excellent and they were very polite as was the service at the breakfast and manager's receptions and the bar. The rooms are a great size and clean. The only thing that was not so great was the service at the front desk. It was not as friendly as usual, but it was also not the same staff as in the past. I noticed that not one person was greeted as they came in unless they walked up to the front desk. If this is a new policy, I would change it back. This has never happened before and the front staff is normally excellent!! The hotel is wonderful and it's the only place we will stay. Great job as always!! We'll be back next year!
- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Embassy Suites Richmond - The Commerce Hotel
- Embassy Suites Richmond
- Richmond Embassy Suites
- Reservation Options:
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