We received a warm greeting upon arrival from Front Desk Agent Kate. She reviewed my reservation details and confirmed that we had been placed in a quiet corner room, per my request. She made check-in fast and friendly.
Our 5th floor corner room was very clean & comfortable, but the bathroom was cramped. (I'm told this was the standard size bathroom used throughout when the hotel was built.) The king bed was very comfortable. I noticed a loud buzzing noise every few minutes which appeared to be coming from a ceiling panel above the wet bar area. This was very annoying, as I couldn't pinpoint what was causing it. The next morning, I informed Front Desk Agent Kate. She immediately recognized it as a "pump" (I'm assuming for water pressure on the upper-floors?) that needed to be adjusted. She offered to send maintenance or move us to another room for our second night. We opted to move and were relocated to the Old Dominion Suite on the 7th floor.
This room (equipped with a full board room for meetings) was quiet and spacious, but again with a tiny, cramped bathroom (confirming that is the standard size.) There were several couches grouped together as a seating area-- however they were stained and worn. We noticed the slightest buzzing noise from the ceiling panel near the "board room", but nothing like the other room... it did not disrupt our sleep.
Breakfast was an overall good experience. Sunday morning was very busy with lots of families. Monday morning was only couples and business travelers -- very relaxing and quiet. The coffee was delicious. I couldn't get enough! Plenty of fresh cut melon and yogurt was a nice healthy accompaniment to the made-to-order omelettes. The breakfast staff was very friendly and hard-working.
Upon check-out, we received the warmest "thank you" from the Male Front Desk Agent (Keneil, perhaps?) He greeted me by name and could not have been more gracious or hospitable. Throughout our stay, I noticed the entire Front Desk staff was very professional in both appearance and demeanor. It is employees like Keneil & Kate that will keep guests coming back to this hotel. I can overlook dated rooms and tiny bathrooms for exceptional service and warm, genuine smiles.
PROS: Friendly & helpful staff, complimentary breakfast with cooked-to-order eggs, complimentary in-room wi-fi, nightly manager's reception, in-room microwave & mini-frige.
CONS: Cramped bathrooms, hotel is a bit dated, very slow elevators, occasional buzzing noises in guest rooms from "pumps" in the ceiling (?)
Corner suites may be quieter. Also, if you need a larger bathroom-- those are only in the accessibl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Thank you for the kind words about our staff, especially Kate and Keneil, and our Front Desk and Breakfast Staff. We appreciate...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.