We received a warm greeting upon arrival from Front Desk Agent Kate. She reviewed my reservation details and confirmed that we had been placed in a quiet corner room, per my request. She made check-in fast and friendly.
Our 5th floor corner room was very clean & comfortable, but the bathroom was cramped. (I'm told this was the standard size bathroom used throughout when the hotel was built.) The king bed was very comfortable. I noticed a loud buzzing noise every few minutes which appeared to be coming from a ceiling panel above the wet bar area. This was very annoying, as I couldn't pinpoint what was causing it. The next morning, I informed Front Desk Agent Kate. She immediately recognized it as a "pump" (I'm assuming for water pressure on the upper-floors?) that needed to be adjusted. She offered to send maintenance or move us to another room for our second night. We opted to move and were relocated to the Old Dominion Suite on the 7th floor.
This room (equipped with a full board room for meetings) was quiet and spacious, but again with a tiny, cramped bathroom (confirming that is the standard size.) There were several couches grouped together as a seating area-- however they were stained and worn. We noticed the slightest buzzing noise from the ceiling panel near the "board room", but nothing like the other room... it did not disrupt our sleep.
Breakfast was an overall good experience. Sunday morning was very busy with lots of families. Monday morning was only couples and business travelers -- very relaxing and quiet. The coffee was delicious. I couldn't get enough! Plenty of fresh cut melon and yogurt was a nice healthy accompaniment to the made-to-order omelettes. The breakfast staff was very friendly and hard-working.
Upon check-out, we received the warmest "thank you" from the Male Front Desk Agent (Keneil, perhaps?) He greeted me by name and could not have been more gracious or hospitable. Throughout our stay, I noticed the entire Front Desk staff was very professional in both appearance and demeanor. It is employees like Keneil & Kate that will keep guests coming back to this hotel. I can overlook dated rooms and tiny bathrooms for exceptional service and warm, genuine smiles.
PROS: Friendly & helpful staff, complimentary breakfast with cooked-to-order eggs, complimentary in-room wi-fi, nightly manager's reception, in-room microwave & mini-frige.
CONS: Cramped bathrooms, hotel is a bit dated, very slow elevators, occasional buzzing noises in guest rooms from "pumps" in the ceiling (?)
- Official Description (provided by the hotel):
- The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more less
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- Also Known As:
- Embassy Suites Richmond - The Commerce Hotel Richmond
- Richmond Embassy Suites