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“Pretty Amazing” 4 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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2X HHonors Points
Ranked #9 of 82 Hotels in Richmond
Maryland
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Pretty Amazing”
4 of 5 stars Reviewed July 18, 2012

You cannot go wrong with this hotel. The atrium and suite was quite elegant and visually soothing. Carpet seemed very clean. Breakfast was superb! They provided us with afternoon refreshments -- quite a treat. The pool was small and hot tub was not hot when we used it. However, the work out room was adequate. We wanted to spend an extra night but had to move on. I would really recommend this hotel

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 20, 2012
Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked-to-Order Hot Breakfast and Manager’s Reception. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. We hope to see you again soon! Yours in Hospitality, Kathleen Lyons, General Manager
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Poland, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2012

We stayed 2 nights while visiting our daughter at VCU. Everything was excellent. Spotless property and the full breakfast and manager's reception are a big plus. Staff was friendly and helpful. We will stay there for all visits to Richmond.

Room Tip: Excellet Greek restaurant a few miles down Broad Street
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 18, 2012
Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, accommodations, and value. Thank you for your kind words and we hope while your daugher attends VCU and beyond! Best Regards, Kathleen Lyons, General Manager
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Pasadena, Maryland
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 9, 2012

This is an older Embassy Suites but well maintained. Nice pool area with a workout room and sauna. The breakfast was up to Embassy Suites standards and the Manager's Reception exceeded most. The staff is friendly and helpful. There is a Steetz gas station/store next to the property and a few restaurants. The only downside was the small bathroom, otherwise a great stay

Room Tip: Rooms facing the highway are noisy not because of the road but the air conditioning units.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 10, 2012
Dear Valued Guest,
Thank you for taking the time to share your experience. We are glad you were able to stay with us and hope to see you again soon! Warm Regards, Kathleen Lyons, Embassy Suites Richmond
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Morgan Hill, California
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 9, 2012

We had a most enjoyable weeklong stay at this hotel in November 2011. Every staff person was more than just helpful, they were also competent and friendly. The rooms were very clean and were laid out well. Wifi was free. The breakfasts were top notch and the Manager's Receptions were above average. The overall effect made this the best ES in which we've ever stayed.

Room Tip: We had a ground floor room which negated the need to wait for an elevator and provided easy access f...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 10, 2012
Dear Valued Guest, thank you for spending a week at Embassy Suites Hotel in Richmond. It pleases us to hear you enjoyed our Cooked-to-Order Hot Breakfast, Evening Reception, and complimentary Internet. Our staff takes pride in taking care of all of our guests and thank you for sharing your thoughts. Yours in Hospitality, Kathleen Lyons, General Manager
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Port Republic, Virginia
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 8, 2012

Last 2 stays in Hilton suite hotels disappointing - bad experience with a Homewood in Williamsburg and not what one should expect from an Embassy in Richmond. Hotel average at best. Might have been caused by the heat (outside), but a majority of the staff would have their face crack if they attempted a smile, starting at the front desk. The young lady at the front desk definitely is in the wrong line of work, as she is not a "greeter". The young man was aloof and cool. Hotel starting to show its age with soiled and worn carpeting. When we entered the first room that we were assigned we were bowled over by the smell of cigarette smoke (in a non-smoking room, no less). Second room did smell fresh and it was clean. Bathroom too small for a more upscale hotel. Pool small but adequate - ran out of towels in the pool area and they were not replenished while we were there. Will look for an alternative location on our next visit to Richmond. Manager's reception was quite good, but the bartender was not friendly.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 18, 2012
Thank you for taking the time to leave a comment about our hotel. We are sorry to hear we have failed in delivering a truly satisfactory stay and would like to deeply apologize. We are happy to hear you were pleased with your second room and Manager’s reception, but in the same time disappointed that you felt like some of our associates were not friendly and the hotel experience was only average at best. We do take your comments seriously and share them with our team and will follow up with them. We remain available should you wish to share any additional feedback with us, and hope you will still consider Hilton in your future travels. Best Regards, Kathleen Lyons, General Manger
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Verona, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2012

This is the hotel we selected to stay one night before heading to Myrtle Beach..My like everything about this hotel....On The way home from Myrtle Beach we stayed at The Hampton inn and suites around the corner because this hotel was booked...The difference in the hotels are night and day....The Embassy suites is a family oriented hotel the Hampton was very starch ...The breakfast at the Embassy suite was very nice some of the food could have been warmer but the variety was so large you would come away satisfied..The Hampton Inn and Suites is a very "generic" breakfast..not very impressive ....The rooms at the Embassy suites are larger...and include a sofa..The rooms at the Hampton just included the two queen beds.....The Embassy Suites would be my choice if we visit Richmond again....

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 10, 2012
Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and Full Cooked-to-Order Breakfast at the Embassy Suites Richmond. The extra space our suites provide is a good match for families when considering a hotel. We hope to always be your first choice when visiting or passing thru Richmond. Best Regards, Kathleen Lyons, General Manager
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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 1, 2012

My Daughter got married in Virginia and we wanted a great hotel for guests to stay. They were coming from around the world, New york, New Jersey, Conn. Russia and Ukraine, so I wanted them to be impressed and feel special.. This hotel staff went far, far beyond all that I could have ever hoped for. my guests were extremely impressed and happy with this hotel. We blocked 20 rooms, they provided a shuttle service to and from the wedding which was 3 miles away (a nominal fee after 10:00 pm) which I did'nt have to worry about them drinking at the wedding and driving.
They had a full breakfast buffet in their beautiful terrarium and all the wedding guests loved eating together. Everyone was so friendly, Bobbie the man at front desk was so nice, my five year old nephew befriended him and still talks about his friend Bobby at the visit to Virginia. The pool was great, the service outstanding and of course, the rooms were large, clean and great.
The young adults (around 25 years old) took off on foot to tgifs for a "night cap"....the adults stayed at the Hotels bar for the night. A good time was had by all, not one bad report back to me about they stay, The newly weds got the suite which the hotel put rose petals around the jaccuzzi and champagne upon their return from the wedding ceremony.....

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 2, 2012
Dear Valued Guest, we treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have had the opportunity to host your friends and family for your Daughter’s wedding. We are very pleased to hear our shuttle, breakfast and staff helped to make the weekend more enjoyable, and glad they enjoyed our special Jacuzzi Suite. Thank you for your kind words and we hope to see you again. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#9 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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