Last 2 stays in Hilton suite hotels disappointing - bad experience with a Homewood in Williamsburg and not what one should expect from an Embassy in Richmond. Hotel average at best. Might have been caused by the heat (outside), but a majority of the staff would have their face crack if they attempted a smile, starting at the front desk. The young lady at the front desk definitely is in the wrong line of work, as she is not a "greeter". The young man was aloof and cool. Hotel starting to show its age with soiled and worn carpeting. When we entered the first room that we were assigned we were bowled over by the smell of cigarette smoke (in a non-smoking room, no less). Second room did smell fresh and it was clean. Bathroom too small for a more upscale hotel. Pool small but adequate - ran out of towels in the pool area and they were not replenished while we were there. Will look for an alternative location on our next visit to Richmond. Manager's reception was quite good, but the bartender was not friendly.