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“Back once more” 4 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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Ranked #9 of 82 Hotels in Richmond
Top Contributor
244 reviews 244 reviews
91 hotel reviews
Reviews in 108 cities Reviews in 108 cities
323 helpful votes 323 helpful votes
“Back once more”
4 of 5 stars Reviewed May 7, 2012

We enjoyed New Year's Eve here so much we arranged to come back in May. An upgrade gave us an Executive Suite, which seems quite a bit bigger, with the addition of a capacious table for meeting or dining. (But, peculiarly, the bathroom has only a shower---no tub.) The immediate location is pretty peaceful, even though a busy boulevard is close by. Cooked-to-order breakfast was up to Embassy Suites standards--which are high--as was the manager's reception (happy hour), which featured some tasty nibbles and a good selection of drinks, including a pitcher of Sangrias.
One might complain about the rather confusing layout of the lobby and a wing of meeting rooms, in a labyrinth in which the public toilets were hard to find.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 15, 2012
Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites, Full Breakfast, and the Nightly Manger’s Reception. We are very pleased you returned and we hope you will visit us again soon! Best Regards, Kathleen Lyons, General Manager
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499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Oneida, NY
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 3, 2012

Stayed here on a Friday night in April on our way to the Outer Banks. Very conveniently located just off I-64 on the west side of town. Very well maintained, clean and attractive. The suites are large, nicely furnished and comfortable. Plenty of parking just outside the main entrance to the building. Both a TGI Friday's and an Olive Garden are a very short walk away. Price includes complimentary cocktails at 5:30 as well as breakfast.

Only one little glitch, and I don't mean to overstate this, but management has decided to remove bacon and sausage from the buffet table. Instead, these items are doled out by the same chef who prepares the omelets, so you have to stand in another line if you want bacon or sausage. If that weren't exasperating enough, you are standing in line behind people who are waiting for omelets, so the line doesn't move very fast. After at least 5 minutes, I just gave up. And, of course, by then, the rest of my breakfast was no longer hot. Arrrrrgggghhh!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 15, 2012
Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond Hotel and found our location to be convenient and a great value having the extra room of our suites with breakfast and our evening reception. Our breakfast area can be a popular place, our apologies you had to wait. You will be happy to know you can select bacon and sausage from the buffet line should you visit in the future. Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area. Kind Regards, Kathleen Lyons, General Manager
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Top Contributor
144 reviews 144 reviews
44 hotel reviews
Reviews in 62 cities Reviews in 62 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 22, 2012

We had 6 people staying in one room. I slept on the sofa bed and even that was comfortable. I was surprised I selpt all night. The bathroom was smaller than normal but had other places to do other things. One side had a sink with mirror and the other side with livingroom had a wet bar. The made to order breakfast was great and the evening they had snacks with drinks (including beer, soda and mixed drinks. The meeting rooms were great the chairs were very comfortable and they always had food/snacks out all day long. The lunch they made for us was wonderful. They had a indoor pool and hot tub with a work out room. I didn't get to them during my stay.

Room Tip: We were on the 8th floor near the elevators. Room 812 When we first went in it smelled musty. It wa...
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 4, 2012
Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond and experienced our Executive Meeting Center! We hope you will return if your travels bring you back to the Richmond area and that next time you will have time for our indoor pool and hot tub. Thank your for sharing your experience, Kathleen Lyons, General Manager
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Long Island
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 22, 2012

Pretty much your typical Embassy Suites and that is a good thing. If you have ever been to one, you know pretty much exactly what you are getting. What you get, honestly, is a lot for the money. The suite was great, breakfast was great and they have the free happy (2) hour in the evening, which we didnt make either night, so I cant comment on it. I did notice, like a few other recent viewers, some wear and need of a facelift in spots but all in all... very good.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 4, 2012
Dear Valued Guest,
It pleases us to hear you enjoyed your suite and breakfast. We hope you will come back and next time you will have time to enjoy the manager’s reception for even more value! Thank you for your loyalty to the Embassy Suites Brand. Best Regards, Kathleen Lyons, General Manager.
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Charlottesville, Virginia
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 18, 2012

I've stayed here several times and it is always a pleasure. The Embassy is on West Broad Street, about 7 minutes from the popular Short Pump shopping area, and is also convenient for business travelers, as many corporate offices are nearby. The front desk is always very welcoming and they greeted me by name every time I entered the lobby. It is an older hotel, but it is well kept up and the atrium is beautiful! It is completely filled with REAL plants and trees. My daughter and her friends thought it was a wonderland. The rooms are huge, with a separate living room with a door between the two rooms. Yes, the furniture is a little older, but they keep everything very clean and repaired. I've even had conversations with a gentleman who is apparently the inspector/head of house staff and he is extremely consciencious. It's convenient that there's an IHOP and a K-mart across the street, even though they do provide a nice breakfast in their beautiful atrium.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 4, 2012
Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our staff takes pride in taking care of our guests and your comments are appreciated. Thank you for sharing your experience. Yours in Hospitality, Kathleen Lyons, General Manager
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Asbury
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 18, 2012

After searching all the other options online, my boyfriend and I chose to stay at Embassy Suites in Richmond. We are very happy that we did. We had a most enjoyable and relaxing week-end! The staff immediately made us feel very welcomed, and the atrium was absolutely beautiful!

We asked for advice on where to get great Thai food, and Robert recommended Thai Diner Too....excellent suggestion! The front desk even printed out directions on how to get there.

Our room was clean, and spacious with a balcony. We were pleasantly suprised by the Manager's Reception each night that featured an open bar and hors d'oeuvres. It was a relaxing way to start our evening before venturing out and about.

Our next surprise was the complimentary breakfast....omelets made to order, waffles, pancakes, bacon, sausage, grits, fresh fruit....and the list could go on! Perfect way to start the day.

The fact that every staff member was so friendly made all the difference to me. Every single member of the staff remembered us upon coming and going. Made us feel right at home! They should be commended!

I can't stop raving about it to friends and family.....We would definitely choose this hotel again!!

Room Tip: Loved being in a corner room, on the top floor! Peaceful and QUIET!
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2012

The hotel was nice and the staff seemed friendly. The double beds were ok, but would have preferred Queens. The bathroom is very small and the furniture does need to be replaced. The room service was excellent and the food was delicious. Overall a good experience, but not as nice as other Embassy Hotels that we have stayed in. I personally feel it is over rated for the price.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 4, 2012
Dear Valued Guest, thank you for taking the time to post a review. We are glad overall you had a good experience. Our rates which include Full Breakfast, Nightly Manger’s Reception, a Suite, and also Internet will vary based on business levels. We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Richmond
#9 Business Hotel in Richmond
#9 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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