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Embassy Suites Richmond - The Commerce Center: Traveler Reviews

3.5 of 5
2925 Emerywood Pkwy, Richmond, VA 23294
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Embassy Suites Richmond - The Commerce Center
Ranked #7 of 86 hotels in Richmond
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245 reviews from our community

Traveler rating
    127
    76
    28
    10
    4
See reviews for
Families
92
 
Couples
42
 
Solo
19
 
Business
75
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hampton, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“We'll be back again!”
5 of 5 stars Reviewed July 4, 2011

This is the second time my husband and I brought our children here to stay. The first was with our son's soccer team. This past weekend was just for fun. All of the the staff: front desk, housekeeping, kitchen and during manager's reception, and breakfast were all extremely helpful and so very nice. They not only helped with great family friendly places to visit and eat, but took the time to tell us how to get there. We were there for the fourth of July weekend and the hotel was very busy with families and some people from a church weekend. Embassy Suites more than met the challenge. My family of 6 did not have to wait for seating for breakfast or manager's reception and our room was cleaned very well by the time we came back from a day out. This is our top choice of hotel and is the first hotel we look for when traveling. Very family friendly and our children are already looking forward to returning in the fall for a soccer tournament.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BCwarrior about Embassy Suites Richmond - The Commerce Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review
July 5, 2011
Thank you for sharing your feedback on your stay with your family. Our large suites truly are ideal for families especially with our manager’s...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Very nice!”
5 of 5 stars Reviewed July 1, 2011

Stayed for three nights to attend events at and around the University of Richmond. Very comfortable and clean. Well maintained facilities. Great breakfast, though after 3 days I would have appreciated a little more variety. I'll be back this way next year and intend to stay there again.

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask isittoomuchtoaskfor about Embassy Suites Richmond - The Commerce Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review
July 5, 2011
We look forward to your return to our Embassy Suites next year when you visit the University of Richmond. Thank you for trying us and taking the time to share your experience. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troutville
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Welcome Home”
5 of 5 stars Reviewed June 29, 2011

I have been staying here for about two years. Finally compelled to write a review. The staff is EXCELLENT, every one of them. Front desk will call you by name on a return visit, the rooms are spotless and the beds are heaven with soft sheets and a ton of pillows. Breakfast is great with many options. The Evening bar is well stocked and the evening staff really go out of their way to prepare the dinner menu selections to perfection. I have stayed many places in the Richmond area, many less expensive some more, none of them however meet the expectations that the Embassy Staff has set for themselves and that you the client expect. I often work as far as an hour away from Richmond when I travel but I always stay here, I highly recommend this location.

K.R. Salem, VA

Room Tip: All rooms are great. Lower level ADA
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  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask kevin r about Embassy Suites Richmond - The Commerce Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review
July 5, 2011
Thank you for your review of the Embassy Suites Richmond. On behalf of our dedicated staff, thank you for recommending our hotel and service. We...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
“OutSTANDing help from all. Kate was AWESOME”
5 of 5 stars Reviewed June 24, 2011

I stay here 4 times per month on average - and I ask for the same room - Kate does a great job making sure when I walk in the door all is ready for me.
Thank you STAFF of the Embassy Suites.

Room Tip: I get
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MugsyMD about Embassy Suites Richmond - The Commerce Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review
June 29, 2011
Thank you for sharing your thoughts about staying at the Embassy Suites Richmond. We love hearing how our dedicated staff can make a difference! It will be my pleasure to share this with Kate and to thank her for her superior service. We would like to thank you for making us your hotel of choice while in Richmond and hope to see you soon!
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Moseley, Virginia
1 review
“The Perfect Wedding and Stay”
5 of 5 stars Reviewed June 7, 2011

I had my daughters wedding at this hotel. The wedding was in the atrium and we had the reception in the Jefferson Room. I couldn't have asked for a more perfect experience. The events coordinator was absolutely great to work with. She put up with my constant changes and was always available when I had questions. It was so nice to have help with the details and planning of the wedding and reception.

Additionally, we had alot of guests (including ourselves) stay at the hotel over night after the wedding. The staff was wonderful.

I would recommend this hotel to anyone looking for a wedding venue, party venue or even just a nice getaway.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ona_King about Embassy Suites Richmond - The Commerce Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review
June 9, 2011
We were so happy to host your daughter’s wedding and the opportunity to be a part of such a special time. We hope you and your friends and family will remember us when planning a trip to Richmond and give us the opportunity to create more special memories for you! It will be my pleasure to share your comments with our event coordinator and our dedicated staff. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Also Known As:
Embassy Suites Richmond - The Commerce Hotel
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond
Richmond Embassy Suites
Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Richmond
#9 Family Hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Embassy Suites Richmond - The Commerce Center
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