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“Welcome Home” 5 of 5 stars
Review of Embassy Suites Richmond - The Commerce Center

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Embassy Suites Richmond - The Commerce Center
3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294   |  
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Ranked #10 of 82 Hotels in Richmond
Troutville
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Welcome Home”
5 of 5 stars Reviewed June 29, 2011

I have been staying here for about two years. Finally compelled to write a review. The staff is EXCELLENT, every one of them. Front desk will call you by name on a return visit, the rooms are spotless and the beds are heaven with soft sheets and a ton of pillows. Breakfast is great with many options. The Evening bar is well stocked and the evening staff really go out of their way to prepare the dinner menu selections to perfection. I have stayed many places in the Richmond area, many less expensive some more, none of them however meet the expectations that the Embassy Staff has set for themselves and that you the client expect. I often work as far as an hour away from Richmond when I travel but I always stay here, I highly recommend this location.

K.R. Salem, VA

Room Tip: All rooms are great. Lower level ADA
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  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, July 5, 2011
Thank you for your review of the Embassy Suites Richmond. On behalf of our dedicated staff, thank you for recommending our hotel and service. We appreciate your loyalty and are honored to be your hotel of choice in the Richmond area. Best Regards, Kathleen Lyons, General Manager
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2011

I stay here 4 times per month on average - and I ask for the same room - Kate does a great job making sure when I walk in the door all is ready for me.
Thank you STAFF of the Embassy Suites.

Room Tip: I get
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 29, 2011
Thank you for sharing your thoughts about staying at the Embassy Suites Richmond. We love hearing how our dedicated staff can make a difference! It will be my pleasure to share this with Kate and to thank her for her superior service. We would like to thank you for making us your hotel of choice while in Richmond and hope to see you soon!
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Moseley, Virginia
1 review
5 of 5 stars Reviewed June 7, 2011

I had my daughters wedding at this hotel. The wedding was in the atrium and we had the reception in the Jefferson Room. I couldn't have asked for a more perfect experience. The events coordinator was absolutely great to work with. She put up with my constant changes and was always available when I had questions. It was so nice to have help with the details and planning of the wedding and reception.

Additionally, we had alot of guests (including ourselves) stay at the hotel over night after the wedding. The staff was wonderful.

I would recommend this hotel to anyone looking for a wedding venue, party venue or even just a nice getaway.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 9, 2011
We were so happy to host your daughter’s wedding and the opportunity to be a part of such a special time. We hope you and your friends and family will remember us when planning a trip to Richmond and give us the opportunity to create more special memories for you! It will be my pleasure to share your comments with our event coordinator and our dedicated staff. Best Regards, Kathleen Lyons, General Manager
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South Jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2011

Our former favorite hotel had no vacancies for the Memorial Day weekend, so we stayed at Embassy Suites in Richmond by default. We will only stay at this hotel in the future. We love that all rooms are 2-room suites; they are very clean and well-appointed. The bed and bedding were luxurious and oh, so comfortable. The icing on the cake was the complimentary full, hot breakfast that was all cooked to perfection. With all this, one would think the price was exorbitant, but it was actually quite reasonable. Not only is the Embassy Suites Richmond our new favorite, but we will look to Embassy Suites in general when traveling.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 7, 2011
We are so glad you tried our Embassy Suites and are even more thrilled to be your new favorite hotel in Richmond! Thank you for taking the time to share your thoughts. Embassy Suites does really offer so much more with all suites, and the Cooked to Order Breakfast. Come back soon, and maybe next time you will have time to enjoy our Nightly Manager’s Reception- just one more option we include for our guests. Best Regards, Kathleen Lyons, General Manager
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Baltimore
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2011

We stayed three nights at the Embassy Suites Richmond for a family wedding. The atmosphere is very welcoming and casual. It was great to be able to have breakfast with different family members each morning, and the breakfast was better than average for the complementary kind. The staff was very friendly and accommodating. The bathroom was a little small, but for the price and other amenities, we can't complain.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, June 7, 2011
Thank you for sharing your experience at the Embassy Suites Richmond. We are glad you found our Cooked to Order Breakfast to be the perfect time to visit with family and start your day. We hope you will think of us if you return to Richmond. Come back and see us soon. Best Regards, Kathleen Lyons, General Manager
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Telford, United Kingdom
Top Contributor
84 reviews 84 reviews
73 hotel reviews
Reviews in 70 cities Reviews in 70 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed May 8, 2011

This must be one of the best hotels I have ever stayed in. Check in was a pleasure, thanks to Bobby. Though we arrived early he was happy to let us have our room, and never failed to speak to us each time he saw us, and amazingly, he remembered our names!

The room was very good, the usual Embassy Suites quality and cleanliness. Coffee, toiletries etc were replenished daily.

The breakfast and evening reception were a pleasure, we were warmly welcomed by Mary, yet another pleasant and friendly member of staff. Food was of excellent quality, and hygeine was closely monitored by the staff who were constantly clearing and tidying.

If you are staying in the area make sure you treat yourself to a stay at this hotel.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 16, 2011
Our dedicated staff takes great pride in taking care of all of our guests and keeping the hotel looking sharp. It will be my pleasure to share your kind words to our staff, especially with Mary and Bobby. We look forward to welcoming you back to the Embassy Suites Richmond and thank you for sharing your experience. Best Regards, Kathleen Lyons, General Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2011 via mobile

We were in Richmond for a week for a family wedding, and this hotel was just right for our extended family. We got three rooms grouped together, and so were easily able to feel like it was our little homebase. We used the pool several times. The included atrium breakfast met everyone's varied needs every morning, and the indoor trees and paths were lovely. Parking was ample and free and it was close to everywhere we wanted to go, without being in the crowded part of Richmond. A great hotel for toddlers (clear-walled elevator to ride). But the best part was the attentive, friendly, and intelligent young staff there, who were quick to respond to our requests. We have found our Richmond hotel.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review, May 16, 2011
We are glad you found us! Love to hear you enjoyed the indoor pool, the variety and convenience of our breakfast, and central Richmond location. We hope to see you again soon and look forward to providing you with very enjoyable getaway or a the ideal home base to visit with your family. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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