Embassy Suites in Richmond represents itself well in every way. When I called to ask questions before making my reservation I was greeted enthusiastically and given prompt assistance. It was a pleasure making the reservation because the staff person was so courteous and friendly. Then the shuttle driver who took me to the hotel was equally as courteous, friendly and professional. After that, I was greeted at the front desk by more attentive, efficient, friendly people. The complementary reception offered fresh snacks, and again was staffed with smiling, courteous people. My suite was clean and nicely laid out, the bed very comfortable and the linens were very nice!! When I went to the front desk to ask for extra supplies again, I was treated like a very important person. Compliments to everyone, when I come back to the Richmond area I will definitely stay at Embassy Suites.