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“Friendly, helpful staff - nice fitness center and pool - kind of pricey” 4 of 5 stars
Review of Richmond Marriott

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Richmond Marriott
3.5 of 5 Hotel   |   500 East Broad St, Richmond, VA 23219   |  
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Ranked #24 of 82 Hotels in Richmond
Pinellas Park, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Friendly, helpful staff - nice fitness center and pool - kind of pricey”
4 of 5 stars Reviewed December 31, 2012

I had a good experience staying at this hotel for 5 nights on business. Every staff member that I encountered was friendly and eager to help.The fitness center is well equipped by hotel standards. Pool and hot tub were also nice. The hotel's restaurant is a bar & grill type of place that is just slightly overpriced, however the food and service there are both good. There was also a Starbucks in the lobby which was convenient to have around. As is standard for Marriott, the beds and pillows here are very comfortable and I slept better there than I usually do in my own home.

The only real issue I had was that the location wasn't ideal. Its not in a bad area and I never felt unsafe, but at night there are sometimes homeless wandering around. Hotel security does a good job of mitigating that issue for the most part though. There also aren't many bars or restaurants within walking distance which was a let down (although the hotel has a free shuttle available that can take you around in the immediate area).

Overall a good experience, and would stay here again.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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375 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
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English first
Louisville, Kentucky
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 26, 2012

I stayed at this hotel June 2012 for a conference I was attending. The hotel is clean and the staff was great but ... They charged me $12 a day for wi-Fi ! That is insane ! When I complained at the front desk I was told the Wi-Fi was free in the lobby. I told the young woman behind the desk I didn't really like working in the middle of a busy lobby !
They did charge me for every device - laptop, iPad and smart phone. They did adjust my bill when I complained at the front desk. I could have a number of devices hooked to the wireless system for $12 bucks a day !
I have never stayed in such a high end hotel that charged that much for wireless for guest that was staying for an entire week. I have spent $5 or 6 dollars at an airport but never at a hotel that I was a guest.
Parking was also very expensive.

This is Richmond, VA not New York City !

I will not stay at is hotel again.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Paradine, Manager at Richmond Marriott, responded to this review, January 15, 2013
Thank you for your feedback, Patrick. I apologize for the delay in my response.

First and foremost, thank you for your comments regarding our great staff. I am sorry that the level of service we provided did not offset the fact that we charged for the Internet service you needed during your stay. Like most Marriott hotels, the Richmond Marriott maintains a very robust amount of bandwidth coming into the building in order to service the needs of our guests occupying up to 410 rooms a night, as well as our conference attendees. In the past couple of years, we have had to increase this level of bandwidth multiple times in order to maintain the service and speed expected by our guests as more and more of our guests are now travelling with multiple Internet-enabled devices and using greater amounts of bandwidth for the work they're accomplishing while on the road. Rather than increasing guestroom rates across the board in order to account for our increased cost in providing fast, reliable Internet service; we have decided to make this charge voluntary, and as you reference, provide the alternative of complimentary service in our public areas. I recognize that this is sometimes not the most convenient solution for guests looking to accomplish work in the comfort of their guestrooms, but it is the best alternative that we're currently able to offer without sacrificing service, either directly in terms of the reliability and speed of our Internet connections, or elsewhere during your stay.

Hearing your feedback allows us the opportunity to provide you and all of our guests with a better experience on your next visit, and I appreciate the time that you've taken to provide that feedback. I am sorry that you did not experience value in the rates charged for our services.
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Nashville, Tennessee
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 16, 2012

Located across the street from the convention center and blocks away from the capitol this is a was a good experience. The room was clean and everything was in order. Staff are friendly and helpful. I will stay here again if business calls for it

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 9, 2012

Stayed here for the night before the marathon. This hotel was in a very convenient location for the marathon. Staff was super friendly. Room was nice. My only complaint is that they charge for the internet. I think that is ridiculous in this day and age, but other than that it is a great hotel for hte marathon.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Top Contributor
126 reviews 126 reviews
92 hotel reviews
Reviews in 70 cities Reviews in 70 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 8, 2012

This marriott couldn't be more conovenient to the downtown convention center and other downtown Richmond activities. We've stayed there 4 times now for a Christmas concert. The hotel is very nice and the rooms have been ujpdated (although my wife felt the bed was a bit small). All staff were courteous and professional. Good workout facility, plus it's only a short jog down to the river and more jogging frails. Parking is a bit expensive, but typical for downtown locations.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Maryland
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 27, 2012

Arrived at the Richmond Marriott and were greeted by Ashley. She was very freindly and helpful. Average sized room with a nice city view on the 15th floor.

Overall I found the hotel to be very clean and our room was also clean.

However, the rooms are a tired looking and could stand to be update (i.e. dim lighting, wall coverings tired are looking and carept, caulk and furnishings simply look old and in need of replacement).

Overall. Clean. Safe. Friendly staff. Average value (but slightly below Marriott's usual standards)

P.S. One thing. There is no parking in front of the hotel (valet only $$$). Parking is in a public garage next door (connected via a breezeway). We came around from Marshall street and this can be kinda tricky if you arent familiar with the area as many of the side streets are one way. Hotel does not validate parking as this is a city garage (and it's the same garage the valet guys appear to use). The automatic payment machines weren't working this week so you may need to pay the parking attendent on the way out.

Room Tip: If you are staying on the 15th floor you may want to avoid rooms 1523 and other rooms close to the 1...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Paradine, Manager at Richmond Marriott, responded to this review, January 15, 2013
Thank you for your feedback, FamilyManMd.

I am glad that you enjoyed your stay, found our hotel to clean and safe, and that you appreciated our wonderful staff. I am especially glad that Ashley provided service upon arrival memorable enough for you to mention her by name in your comments. I'll make sure that she is thanked for that service.
I am sorry, on the other hand, that you found our guestrooms to be tired-looking. We constantly strive to ensure that our guests enter a clean, crisp room each time they come to our hotel, and it sounds as though that was not the case during your stay. You'll be glad to know that in addition to putting brand new beds and upgrading the pillows in each of our 410 guestrooms; we have also just completed a building-wide deep clean and carpet shampooing that I believe will address some of your observations. I hope that the next time your travels bring you back to Virginia's captial city, you might come back to the Richmond Marriott for a repeat of the excellent service that you received on this last visit. I know that when you do, you'll see a marked improvement in the freshness of our rooms.

Hearing your observations allows us the opportunity to provide you and all of our guests with a better experience on your next visit, and I appreciate the time that you've taken to provide that feedback.
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West Chester, Pennsylvania
Top Contributor
85 reviews 85 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 26, 2012

As a frequent visitor to the River City, it is important that I am comfortable with my surroundings and the front desk staff was so friendly and helpful! Ashley and her front desk staff made me feel very welcome, gave me a warm greeting and put me in a beautiful room with a panaroma view of the city. As soon as I walked thru the door, the bellman greeted me and asked me if he could take my luggage and was so polite and friendly when he showed me the room. The hotel is quite elegant and the sports bar was rocking with the Rivarly week football games on their flat screen TV's. My only negatives were the cost to use the computer in the business center and the pool is not deep so it was a challenge for lap swimmers. The area is a little sketchy but you can't beat the location since it is close to a number of tourist attractions and if you like to shop, it is not near any shopping venues so you better have a car. I will definitely stay here again and it is one of the nicer Marriotts that I've stayed and the front desk staff is the friendliest and nicest in town!!! A huge thumbs up!!!

Room Tip: Pick a city view room because you really get a great view and it is not loud.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Richmond
#19 Business Hotel in Richmond
#23 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
In the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. The well-appointed guest rooms and suites at this Richmond hotel offer great views of this city and we offer a complimentary shuttle to a number of diverse dining and entertainment venues. Other upscale amenities or conveniences include our Revive® luxury bedding, lobby Starbucks Coffee Shop and concierge desk. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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