We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convention Center Location and CLean” 4 of 5 stars
Review of Richmond Marriott

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Richmond Marriott to your Saves list
Richmond Marriott
3.5 of 5 Hotel   |   500 East Broad St, Richmond, VA 23219   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
FREE Wi-Fi
Ranked #26 of 84 Hotels in Richmond
Certificate of Excellence
Nashville, Tennessee
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Convention Center Location and CLean”
4 of 5 stars Reviewed December 16, 2012

Located across the street from the convention center and blocks away from the capitol this is a was a good experience. The room was clean and everything was in order. Staff are friendly and helpful. I will stay here again if business calls for it

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

446 reviews from our community

Traveler rating
    144
    183
    77
    26
    16
See reviews for
83
78
30
198
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
Ashburn, Virginia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 9, 2012

Stayed here for the night before the marathon. This hotel was in a very convenient location for the marathon. Staff was super friendly. Room was nice. My only complaint is that they charge for the internet. I think that is ridiculous in this day and age, but other than that it is a great hotel for hte marathon.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
137 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed December 8, 2012

This marriott couldn't be more conovenient to the downtown convention center and other downtown Richmond activities. We've stayed there 4 times now for a Christmas concert. The hotel is very nice and the rooms have been ujpdated (although my wife felt the bed was a bit small). All staff were courteous and professional. Good workout facility, plus it's only a short jog down to the river and more jogging frails. Parking is a bit expensive, but typical for downtown locations.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, Maryland
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed November 27, 2012

Arrived at the Richmond Marriott and were greeted by Ashley. She was very freindly and helpful. Average sized room with a nice city view on the 15th floor.

Overall I found the hotel to be very clean and our room was also clean.

However, the rooms are a tired looking and could stand to be update (i.e. dim lighting, wall coverings tired are looking and carept, caulk and furnishings simply look old and in need of replacement).

Overall. Clean. Safe. Friendly staff. Average value (but slightly below Marriott's usual standards)

P.S. One thing. There is no parking in front of the hotel (valet only $$$). Parking is in a public garage next door (connected via a breezeway). We came around from Marshall street and this can be kinda tricky if you arent familiar with the area as many of the side streets are one way. Hotel does not validate parking as this is a city garage (and it's the same garage the valet guys appear to use). The automatic payment machines weren't working this week so you may need to pay the parking attendent on the way out.

Room Tip: If you are staying on the 15th floor you may want to avoid rooms 1523 and other rooms close to the 1...
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Paradine, Manager at Richmond Marriott, responded to this review, January 15, 2013
Thank you for your feedback, FamilyManMd.

I am glad that you enjoyed your stay, found our hotel to clean and safe, and that you appreciated our wonderful staff. I am especially glad that Ashley provided service upon arrival memorable enough for you to mention her by name in your comments. I'll make sure that she is thanked for that service.
I am sorry, on the other hand, that you found our guestrooms to be tired-looking. We constantly strive to ensure that our guests enter a clean, crisp room each time they come to our hotel, and it sounds as though that was not the case during your stay. You'll be glad to know that in addition to putting brand new beds and upgrading the pillows in each of our 410 guestrooms; we have also just completed a building-wide deep clean and carpet shampooing that I believe will address some of your observations. I hope that the next time your travels bring you back to Virginia's captial city, you might come back to the Richmond Marriott for a repeat of the excellent service that you received on this last visit. I know that when you do, you'll see a marked improvement in the freshness of our rooms.

Hearing your observations allows us the opportunity to provide you and all of our guests with a better experience on your next visit, and I appreciate the time that you've taken to provide that feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed November 26, 2012

As a frequent visitor to the River City, it is important that I am comfortable with my surroundings and the front desk staff was so friendly and helpful! Ashley and her front desk staff made me feel very welcome, gave me a warm greeting and put me in a beautiful room with a panaroma view of the city. As soon as I walked thru the door, the bellman greeted me and asked me if he could take my luggage and was so polite and friendly when he showed me the room. The hotel is quite elegant and the sports bar was rocking with the Rivarly week football games on their flat screen TV's. My only negatives were the cost to use the computer in the business center and the pool is not deep so it was a challenge for lap swimmers. The area is a little sketchy but you can't beat the location since it is close to a number of tourist attractions and if you like to shop, it is not near any shopping venues so you better have a car. I will definitely stay here again and it is one of the nicer Marriotts that I've stayed and the front desk staff is the friendliest and nicest in town!!! A huge thumbs up!!!

Room Tip: Pick a city view room because you really get a great view and it is not loud.
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hubert, North Carolina, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 22, 2012

stayed here this year for the tattoo conv. and was very happy with the place, the staff, the room, and the view! would definately stay here next year! and the sports bar is a good place to eat+ have a few beers!!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

I recently stayed here after my wedding and the lobby is quite nice but once you enter the rooms they are quite disappointing for a Marriott. The staff was great to work with though! We had a mini fridge in our room only because it was requested beforehand, I found it very surprising that was not standard for a hotel like this. Not a bad place, but for the money there are better places in downtown Richmond to stay.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Paradine, Manager at Richmond Marriott, responded to this review, January 15, 2013
Thank you for your feedback JenniferW. I apologize for the delay in my response to your comments.

First and foremost, congratulations on your marriage! Thank you for choosing to stay with us on your special night, I am glad that our excellent staff was able to add to your experience. I am sorry, however, that you found our guestrooms to be disappointing. We work constantly to ensure that all of our guests enter a clean, crisp room each time they come back to our hotel, and it sounds like this was not the case during your stay with us. You'll be glad to know that in addition to putting brand new beds and upgrading the pillows in each of our 410 rooms, we have also just completed a building-wide deep clean and carpet shampooing that I believe may address some of what you experienced in our rooms. I hope the next time you have the opportunity to stay in downtown Richmond, you might come back to the Richmond Marriott for a repeat of the excellent service you received from our staff, and that you will see an improved guestroom while you're here.

Hearing your observations allows us the opportunity to provide you and all of our guests with a better experience on your next visit, and I appreciate the time that you've taken to provide that feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.1 mi away
Hilton Garden Inn Richmond Downtown
0.4 mi away
Crowne Plaza Richmond Downtown
0.4 mi away
Holiday Inn Express Downtown Richmond
Show Prices
Show Prices
Show Prices
0.3 mi away
Commonwealth Park Suites Hotel
0.5 mi away
Omni Richmond
Omni Richmond
#7 of 84 in Richmond
4.0 of 5 stars 1,143 reviews
0.6 mi away
Courtyard Richmond Downtown
Courtyard Richmond Downtown
#20 of 84 in Richmond
4.5 of 5 stars 39 reviews
Show Prices
Show Prices
Show Prices

Been to Richmond Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Richmond
#19 Business Hotel in Richmond
#22 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Marriott, Priceline, Booking.com, Hotels.com, Orbitz, Agoda and Odigeo so you can book your Richmond Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

Owners: What's your side of the story?

If you own or manage Richmond Marriott, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.