I was pretty hesitant when booking this hotel due to mixed reviews but figured I'd give it a shot. Traveling with my 3 year old toddler, we were swiftly checked-in. To my surprise, the room was clean and bright. Clean linens too:) Staff were courteous and attentive. Called late at night due to a drain issue and that was handled within 30min. Breakfast each morning was okay i.e breakfast sandwiches with pork, pancakes or french toast, juices, cereal, fruit, oatmeal. Overall, it's not your 4star hotel but they are trying to keep their customers happy by providing great service. On another note, a previous reviewer mentioned a fruity air freshener scent that lingered at all times and may be overpowering for those with asthma/allergy induced issues. Hope this helps:)
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- Also Known As:
- Hyatt Place Richmond / Arboretum Hotel Richmond
- Hyatt Richmond
- Richmond Hyatt