The start of our stay didn't go so well - we were given a smoking room that looked more like a depressing one bedroom college apartment at first. We called down to say we didn't reserve a smoking room and the woman said she'd call right back....after we realized that she wasn't we went downstairs and she was just standing around. Se also told us there were no pack n plays even thought we had confirmed one...after calling the manager we got both a nice nonsmoking room and a pnp. So I think it was more just bad service from one person.
Everyone else has been very helpful. Extra blankets were brought up more quickly than any hotel I've ever been in and the valet guy is very nice and quick.
The best by far is Mr. James P. who runs the breakfast diner on site. Excellent service: friendly, quick, and genuine. He could work anywhere he wants I'd bet but I think he really enjoys running the store here. Makes an average hotel breakfast feel one or two stars higher.
The room we got (after the first awful one) is very large with large windows and a comfortable bed.
Heat lamps in bathroom are nice.
Bedroom is separate from living and bathroom which is good since we have a toddler who naps and goes to bed before us.
We stayed here for the marathon - it's walking distance robots start and finish line which is great!
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- Also Known As:
- Commonwealth Park Hotel Richmond
- Commonwealth Park Richmond