This is a better-than-basic hotel with an indoor pool and a small gym and an attached garage just a block away from the river (so one side has nice views -- my room wasn't on that side.) The check-in staff was extremely friendly. It was super cold so I opted to eat in the hotel but when I got to the restaurant there wasn't another soul in the place so I ordered room service (which was fine.) It feels like a hotel that has had a recent renovation but it wasn't top-to-bottom so for example the bathroom has a marble vanity but the hair dryer is ancient. But if you're going to Richmond on business and you need to be in this part of town, the Crowne Plaza will be just fine.