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Quality Inn West End: Traveler Reviews


8008 W. Broad St., Richmond, VA 23294
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66% Do not recommend
2.5 of 5 stars 26 reviews
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SO dissapointed!!!

Quality Inn West End

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1 of 5 stars
justsoppingby22   1 contribution
Richmond VA at the moment
Jun 3, 2009 | Trip type: Solo travel

As an executive housekeeper I can tell you, you need a new one here! Or you need to pay the one you have more. Something has to change because the cleanliness is a big issue in the rooms. Mold, stained carpets, dusty, ac is nasty, beds were good though. Word to the manager, don't let the housekeeping issues slide, its the most important part of the hotel. Was dissapointed to pool closed at 9 and didn't open till 10. it was closed all afternoon because of rain so I didn't get to use it and it was the main reason I chose this hotel. Retrain the exec. hskeper and the housekeepers on the importance of cleanliness and start rennovating the rooms and this place could be great.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 25-34
  • Member since December 27, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $83 (year-round)
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A clean, comfortable overnight stay"

Quality Inn West End

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4 of 5 stars
mimbrava   2 contributions
metro Atlanta
May 8, 2009

I stayed at the motel on April 15 and April 27. It is showing its age with some peeling paint and old stains on a chair and the carpet, but the room and bathroom were very clean, the bed very comfortable, and the amenities quite satisfactory. The WiFi connection wasn't instant-on, but it worked once I was connected. The staff were friendly and very helpful. I chose the motel because it is pet-friendly and I was traveling with my Pomeranian, and it was a good choice, even though it was some minutes from I-85.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Other
  • Member since May 08, 2009
  • Would you recommend this hotel to a friend? Yes
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Average price*: $83 (year-round)
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Nice Staff -- Hotel needs work

Quality Inn West End

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2 of 5 stars
shoreflash   1 contribution
Baltimore, MD
Jan 29, 2009 | Trip type: Business, Solo travel

Not bad for the price, but hotel is in need of some renovations -- had to go through a few of rooms to get one where everything such as television remote & shower worked. Staff is very friendly and the price is right.

  • Liked — friendly staff
  • Disliked — things did not work
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since February 18, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Business meeting / Event
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Average price*: $83 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Worth every penny for the price!

Quality Inn West End

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3 of 5 stars
sweetbbq   1 contribution
Florida
Dec 29, 2008 | Trip type: Solo travel

I recently stayed in this hotel on December 20th after a 9 hour drive from New York. I found the hotel staff very accomidating and also very friendly. It was late and I was exhausted from my drive and just wanted a fast and easy check in so I could get ready for the next day. I was pleasantly surprised at my room. After reading some of the reviews that have been posted about this hotel, I was hesitant about staying there, but with my hands tied financially, this was the only hotel in the area in my price range. Expecting the worst, but hoping for the best, I entered my room to find a king size bed, a plenty big enough television, and even a microwave and a mini fridge. I will admit that I have stayed in nicer, more extravagant hotel rooms, but I would like to point out that for the cost of the room that I got, it was VERY reasonable. I was also very surprised to see that I had a free internet hook up, what a plus! I slept great, I checked out on time, everyone I came in contact with, as far as hotel employees, were all very nice, asked questions, offered help, and let me know about the free breakfast. I have read many reviews about this particular hotel and I for one, never saw one bug or rodent, my room was not infested or stuffy. My room was clean and fully stocked and everyone was very friendly. Should I ever be in the area again, I would definitely stay at this hotel again. A lot of people only think about the bad things when they look at something, I would just like to point out all the good things I experienced in my night stay with this hotel. Thanks Guys!!

  • Liked — Location!
  • Disliked — That I couldnt stay longer!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2008
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 18-24
  • Member since December 29, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $83 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Ok for the price

Quality Inn West End

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3 of 5 stars
Hockeyboy   12 contributions
Northants, England
Aug 27, 2008 | Trip type: Family

Stayed on the third floor - no ice machine and guest laundry gave the corridor a strange smell. Room was decent enough for the price. Its a little way out of Richmond. Pool is overlooked by lorry park. Probably could do with a little updating but was pretty full when we were there so must be doing something right.

  • Liked — the price
  • Disliked — looked a little dated
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 26, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Pet owners, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $83 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Quality Inn West End Also Known As

  • Quality Inn Richmond
Address: 8008 W. Broad St., Richmond, VA 23294
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