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“Business Travellers Paradise” 4 of 5 stars
Review of Residence Inn Richmond West End

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Residence Inn Richmond West End
3.0 of 5 Hotel   |   2121 Dickens Road, Richmond, VA 23230   |  
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Ranked #30 of 82 Hotels in Richmond
Certificate of Excellence 2014
Miami, Florida
2 reviews
“Business Travellers Paradise”
4 of 5 stars Reviewed March 29, 2014

The building may be old on the outside but the interiors are modern and clean. The beds and baths are super clean so is the kitchen and provided utensils. No funky odors in the room or anything. Stayed in buildings 3 and 4 and WIFI is steady and 'Excellent'. Evening snacks and soda's in the front desk are nice. The kitchen manager makes it a point to be accommodative to vegetarians also. Excellent Salads are available every night (they provide you styrofoam boxes in case you want to eat later). The breakfast was sumptuous also. The location was easily accessible from the interstate and makes it convenient. All round I would highly recommend it. It ls also close to (less than 5 miles) to Chinese, Afghan, Pakistani, Vietnamese, Indian, Thai, Italian/Greek Pizza restaurants. Overall I will stay when the need arises.

Room Tip: The rooms are all quiet but if you want something secluded ask them for rooms in the buildings at th...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, August 5, 2014
We appreciate you reviewing your recent stay and are very pleased to read that you had a clean, comfortable stay and found our staff to be so friendly and efficient. I'm also happy that you enjoyed the local area. Thanks again for your comments and we can't wait for your next visit to the Residence Inn by Marriott - Richmond West


Warm Regards,

Brandon L.Snuffer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    37
    37
    16
    9
    1
See reviews for
33
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37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 19, 2014

Clean rooms. Helpful staff. Walkable distance to few customer locations and there's a Denny's closeby.

Hot breakfast - descent spread for a residence type hotel. The supporting staff at the breakfast in particular was friendly and customer oriented.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, August 5, 2014
I can not tell you how thrilled we are to know what a wonderful stay you had with us! We pride ourselves in delivering outstanding customer service and exceeding the expectations of each of our guests, and I am so glad we were able to do that for you during your stay. We look forward to welcoming you back the next time you are in the Richmond area!


Warm Regards,

Brandon L. Snuffer
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purcellville, Virginia
1 review
5 of 5 stars Reviewed March 4, 2014

The staff at this hotel goes out of their way to accomodate your needs, they are very nice. This hotel is located in a safe, clean area on the West End about 10-15 minute form downtown and close to Short Pump also. The hotel grounds and room are very clean!

Room Tip: Ask if they have a penthouse suite available, if they have one that is available and you may get it...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, March 11, 2014
Thank you so much for the wonderful review about your recent stay at the Residence Inn by Marriott, Richmond West End. We are delighted that you enjoyed your stay with us!

It is very rewarding to hear that we have succeeded in offering the key hotel necessities: clean, quiet and friendly. Our Penthouse Suites are also a big hit with our guests and we are pleased that it met your needs!

Your comments and feedback are very much appreciated. We look forward to welcoming you back to our hotel in the future


Warm Regards,

Brandon L. Snuffer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havertown, Pennsylvania
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 9, 2014

This hotel made my family so happy. We booked the penthouse suite and boy it was nice. The suite that we had was a generous size loft with a fire place, modern kitchen and two king size beds. The floors on the two bathrooms are even heated. On top of that, the staff that waited on us during the breakfast buffet was super friendly and attentive. I absolutely adore this hotel and plan to stay there again.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, March 11, 2014
Thank you for taking the time to share your recent experience at our hotel. We are so pleased to hear that your stay was, “the best”! Your comments have been shared with our staff as an encouragement to keep on delighting our guests. Please visit again soon!


Warm Regards,

Brandon L. Snuffer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 6, 2014

We were in the area for a 2 day seminar. Rip was the gentleman who welcomed us and checked us in. I requested room changes twice and it didn't phase him at all. He was so sweet and accommodating even walking across the property to exchange room keys with me! The room was wonderful with a lovely fireplace and small kitchen and was also very clean. The hostess for the evening social and breakfast next morning were very accommodating and friendly and helpful. They made us feel like we were their most important guests! Even though we only had a short time to be here, we enjoyed our stay here immensely. Check out was just as friendly and smooth. I cannot remember when I have felt more welcomed, special and relaxed at an overnight stay. Will be staying here for all of our future training in the Richmond area.

Room Tip: Request a fireplace and use it! Really completes the stay!
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, March 11, 2014
Thank you for your kind comments regarding my staff and the cleanliness of the hotel. We pride ourselves on maintaining a clean establishment, and ensuring that our guests receive exceptional customer service. I am grateful to hear that we were able to make your stay a pleasant one. Your feedback is greatly appreciated because I love sharing guest experiences with my team. I hope you visit us again in the future and thank you for choosing the Residence Inn by Marriott, Richmond West End!


Warm Regards,

Brandon L. Snuffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Hill
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 16, 2014

We met family to celebrate Christmas. The staff was wonderful, the rooms were clean & comfortable, and the breakfast was delicious! The full kitchen allowed me the opportunity to cook Christmas dinner for my family and store the leftovers safely. We will definitely visit again!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, March 11, 2014
Thank you for taking the time to write about your most recent stay at the Residence Inn by Marriott, Richmond West End. We appreciate your kind comments and I will be sure to pass your compliments on to the staff. Thank you again for your comments and we hope to serve you again in the near future.


Warm Regards,

Brandon L. Snuffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 12, 2013

First of the all the staff at this Residence is so great. I had a great experience just interacting with the staff. I travel throughout VA, DC, and MD all year and every time I come through Richmond I stay at this hotel. It's far enough off to decompress from meetings and the city but close enough to get to where you need to go. Also, the rooms are very clean and I slept very well!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review, March 11, 2014
Thank you for taking the time to share your kind comments. We are glad to hear our location, room and staff made your stay a great experience! We look forward to serving you on your next trip to the Richmond area!

Warm Regards,

Brandon L. Snuffer, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

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